Kassandra Gordon
Edmonton,AB
Summary
Proven team player with a strong work ethic, demonstrated through a track record of enhancing customer satisfaction and safety at the City of Edmonton, Waste Services. Skilled in cash handling and customer service, I excel in high-pressure environments, significantly contributing to operational excellence and guest experience. Reliability and a keen understanding of customer needs underpin my professional achievements. First aid and CPR certified.
Overview
11
11
years of professional experience
Work History
Nursing Student Intern
University of Alberta Hospital
09.2024 - 10.2024
- Delivered high-quality patient care under pressure during emergency situations alongside experienced nursing staff members.
- Collaborated with preceptor in coordinating daily assignments, ensuring smooth workflow and effective time management.
- Promoted health literacy among patients by providing clear explanations about diagnoses, treatments options.
- Developed practical skills such as wound care management, IV insertion, catheterization procedures through hands-on training under supervision from registered nurses.
- Enhanced patient care by assisting nursing staff in administering medications and monitoring vital signs.
Eco Attendant
City of Edmonton, Waste Services
03.2015 - 04.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Organized chemicals into proper disposal bins, and labeled them correctly with WHIMS labels.
- Drove forklift with intensive training.
- Studied multiple safety courses.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Bottle Server
Knoxvilles Tavern
10.2014 - 05.2015
- Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
Hotel Receptionist
Super 8 Motel
02.2014 - 10.2014
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
Bottle Server
Mixx Night Club
05.2013 - 10.2014
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Maintained a clean and organized table area for optimal customer satisfaction.
Education
Diploma - Practical Nursing
Norquest College
Edmonton, ABSkills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Safety understanding
- Cash handling experience
- Customer Satisfaction
Languages
English
Native or Bilingual
Timeline
Nursing Student Intern
University of Alberta Hospital
09.2024 - 10.2024
Eco Attendant
City of Edmonton, Waste Services
03.2015 - 04.2022
Bottle Server
Knoxvilles Tavern
10.2014 - 05.2015
Hotel Receptionist
Super 8 Motel
02.2014 - 10.2014
Bottle Server
Mixx Night Club
05.2013 - 10.2014
Diploma - Practical Nursing
Norquest College
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