KASSANDRA GONZALEZ
Bakersfield
Summary
Dynamic and results-driven professional with extensive experience at Kern Medical and Kern Radiology. Proven expertise in customer service and inventory control, enhancing operational efficiency. Adept at managing patient interactions and maintaining confidentiality in compliance with HIPAA. Strong organizational skills and a commitment to improving patient satisfaction through effective communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Receptionist
Kern Medical
Bakersfield
09.2024 - Current
- Greeted visitors and directed them to appropriate departments.
- Managed multiple phone lines and scheduled appointments efficiently.
- Maintained organized filing system for confidential documents.
- Assisted with inventory management of office supplies and equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
PSR - Patient Service Representative
Kern Radiology
Bakersfield
11.2023 - Current
- Welcome and direct patients
- Field patient questions
- Assist patients with paperwork
- Manage patient complaints and feedback
- Supervise patient intake procedures
- Collect and verify patient information and insurance coverage
- Manage written, verbal and electronic communications
- Patient scheduling
- Coordinate clinic/office/facility operations
- Payment/Copayment collection
- Maintenance of patient charts and or electronic health records (EHRs)
Store Manager
Metro By T-Mobile
Bakersfield
01.2020 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Medical Receptionist
Reveal Medical Aesthetics
Bakersfield
05.2018 - 01.2020
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Medical Receptionist
Comprehensive Blood & Cancer Center
Bakersfield
05.2015 - 04.2018
- Schedule outside imaging appointments
- Request referrals
- Confirm calls
- Request authorizations
- Check in & out patients
- Faxing reports
- Verified insurances
Office Assistant
Law Office Of Loren N
Bakersfield
01.2012 - 04.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma -
West High School
Bakersfield, CA06.2011
Skills
- Sales
- Database Administration
- Staff Management
- Databases
- Management
- Microsoft Access
- Cash handling
- Customer service
- Inventory control
- Filing
- Organizational skills
- Clerical experience
- Reception Desk Management
- Verbal and Written Communication
- QuickBooks
- Medical Receptionist
- Medical office experience
- Administrative experience
- Typing
- Communication skills
- Computer skills
- Documentation review
- Accounting
- Phone etiquette
- HIPAA
- Customer support
- Medical imaging
- Medical terminology
Languages
- English
- Spanish
Timeline
Receptionist
Kern Medical
09.2024 - Current
PSR - Patient Service Representative
Kern Radiology
11.2023 - Current
Store Manager
Metro By T-Mobile
01.2020 - 10.2023
Medical Receptionist
Reveal Medical Aesthetics
05.2018 - 01.2020
Medical Receptionist
Comprehensive Blood & Cancer Center
05.2015 - 04.2018
Office Assistant
Law Office Of Loren N
01.2012 - 04.2015
High School Diploma -
West High School
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