Kassandra Gallant

Grant and Event Management

• Streamlined grant application processes, improving efficiency, and increasing funding opportunities, while establishing and maintaining electronic files for tracking and reporting on grant-funded projects.
• Prepared detailed financial reports on grant expenditures, ensuring compliance with funder specifications and transparency in fund allocation.
• Developed and maintained a comprehensive grants calendar, managing timelines for submissions, progress reports, and evaluations, while providing guidance on fiscal and programmatic compliance to staff.
• Monitored funded projects in collaboration with program staff, making timely adjustments to ensure successful implementation.
• Coordinated and participated in training sessions, events, and conferences, analyzing post-event data to identify improvement areas and optimize future event planning and outcomes.

Data Analysis and Reporting.

• Collected, analyzed, and presented data to guide decision-making, creating reports and explaining trends to leadership.
• Reviewed and interpreted policies, revising and implementing procedures to ensure consistency and compliance across departments.

Training and Onboarding

• Managed new employee orientation and developed onboarding programs, ensuring smooth integration and a thorough understanding of company culture, processes, and operations.
• Coordinated training courses and created instructional videos, providing long-term educational resources, while leading coaching, training, and performance improvement initiatives for exempt employees to optimize team performance.

Content Creation and LMS Administration.

• Reviewed, edited, and maintained training materials, ensuring they were accurate, policy-compliant, and consistent across formats.
• Organized and updated training manuals, multimedia aids, and educational resources for easy access and engagement.
• Partnered with instructional designers to develop multimedia content for online courses, while streamlining LMS administration by consolidating system tools and resources to improve user access and experience.
• Coordinated with cross-functional teams to ensure timely updates to course content, ensuring quality and relevance.
• Resolved LMS issues promptly, providing high-quality support to ensure a seamless learning experience.

Leadership and Strategic Development

• Collaborated with leadership to establish annual development goals and strategies aligned with organizational objectives.
• Assisted in the creation of marketing materials to promote Spartan Control’s programs and services, boosting organizational awareness.
• Fostered relationships with Spartans to ensure continued engagement and support through special events.
• Conducted regular audits of course materials, ensuring compliance with industry standards and best practices.

• Adapted to and remained flexible in a changing, fast-paced work environment.
• Attended scheduled training sessions, department meetings, and company events to build expertise and promote the company image.
• Advised clients regarding accounts, pricing schedules, and financing options.
• Reviewed inventory and sales records to prepare reports for management and budget departments.

Sales support

• Handled sales inquiries and prepared quotations for key customer accounts.
• Completed invoicing and submitted invoices.
• Acted as the primary customer service contact for clients with questions about their accounts or our products.
• Utilized company resources to develop a filing system that kept all active sales files available digitally and in hard copy form.
• Followed up with clients who expressed concerns, complaints, or issues.

Operation Support

• Processed and expedited orders by following up with vendors, providing order status updates to the manager and customer.
• Coordinated with freight forwarders to ensure on-time delivery.
• Tracked customer orders from initial placement through delivery using internal software systems.

Project Collaboration and Coordination

• Partnered with project managers, project coordinators and application engineers to understand and maintain documentation standards.
• Addressed internal and external customer inquiries directly or through project team members.
• Served as the first Hybrid Document Coordinator, managing purchase orders across multiple business units, including Automation, Valves, Measurement, Process Control, Solutions, and Services.

Documentation Management and Control

• Managed full documentation lifecycle from quote to order completion, ensuring all requirements were met.
• Compiled, tracked, and sourced documentation from suppliers to ensure smooth execution.
• Created transmittals, coversheets, and Manufacturers’ Record Books; maintained electronic filing and logging systems.

Process Improvement and Workflow Optimization

• Developed and implemented work processes, templates, and standards for document control.
• Implemented document workflow processes, monitored daily activity, and updated approaches as needed.
• Suggested and enacted improvements to increase department efficiency and communication.

Training and Team Development

• Trained new hires on document control processes and standards, enhancing overall team capability.

Technical Proficiency and System Expertise

• Experienced with document control systems including SharePoint, SAP, DocBoss, and Adobe Acrobat.
• Served as the primary contact for efficiently resolving issues within DocBoss and escalating critical matters as needed

Quality Control and Compliance

• Reviewed and edited documents for accuracy, consistency, and compliance with customer and internal standards.
• Identified and classified documents by security level, function, and other metadata for streamlined retrieval and compliance.