Summary
Overview
Work History
Education
Skills
Languages
Timeline
Kassandra Foster

Kassandra Foster

Edmonton,AB

Summary

Dynamic Office Manager at Oraizen Automotive with proven expertise in customer service and office administration. Enhanced operational efficiency through effective inventory control and conflict management. Recognized for fostering a positive work environment and mentoring staff, leading to improved team productivity and customer satisfaction. Proficient in account reconciliation and workflow optimization.

Overview

4
4
years of professional experience

Work History

Office Manager

Oraizen Automotive
09.2024 - 04.2025
  • Ensured secure handling of sensitive information with discretion.
  • Handled client concerns effectively via phone and email, ensuring exceptional service.
  • Maintained financial accuracy by consistently reconciling accounts payable and receivable.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Ensured continuous availability of office supplies through proactive ordering.

Project Cordinator Supervisor

Orizon Energy
01.2023 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Store Manager

Destiny Bay Groceries
09.2021 - 06.2022
  • Promoted open dialogue among team members.
  • Ensured adherence to industry standards through safety protocol implementation.
  • Recognized and addressed operational gaps, leading to improved effectiveness.
  • Upheld strict safety protocols to foster a secure environment for employees and visitors.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Medical Office Administrator

CDI COLLEGE, Edmonton, AB

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Account reconciliation
  • Relationship building
  • Inventory control
  • Employee supervision
  • Conflict management
  • Supply management
  • Workflow optimization
  • Staff training
  • Meeting planning
  • Policy and procedure modification
  • Technical support
  • Report writing
  • Office management software
  • Senior leadership support
  • Computer skills
  • MS office
  • Decision-making
  • Customer relationship management
  • Problem resolution
  • Good judgment
  • Team leadership
  • Professional and courteous
  • Onboarding and orientation
  • Goal setting

Languages

English
Full Professional

Timeline

Office Manager - Oraizen Automotive
09.2024 - 04.2025
Project Cordinator Supervisor - Orizon Energy
01.2023 - 09.2024
Store Manager - Destiny Bay Groceries
09.2021 - 06.2022
CDI COLLEGE - , Medical Office Administrator
Kassandra Foster