Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Kassandra Florence

Lloydminster,Alberta

Summary

Motivated and people oriented Administrative Professional graduate with financial experience seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Copy and Print Lead

Staples
09.2021 - Current
  • Worked closely with customers for all print and copy needs
  • Helped design, order and fulfill customers business's needs
  • Ordered stock, replenished, & organized inventory with accuracy and efficiency
  • Review and respond to emails, answer telephone inquiries, and regularly check/fulfill Online orders
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Fulfill walk-in customers requests in a timely manner

Summer Student Assistant

Lakeland College
05.2019 - 09.2019
  • Worked alongside the Executive Assistant of External Relations & Infrastructure – Alumni research, organization of filing, took minutes and built reports off the minutes
  • Assisted event services in organization of filing, events storage units and office relocation
  • Promoted Lakeland College by being involved in the Lloydminster & Vermilion parade
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail

Customer Service Representative

CIBC
04.2017 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Performed customer transactions: including deposits, withdrawals, money orders, cheque-cashing, and bill payments
  • Answered telephone inquiries on banking products including checking, savings, loans, lines of credit, and credit cards
  • Executed wire transfers, stop payments, and account transfers
  • Processed exchange and foreign currency
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills

Education

Certificate - Administrative Professional

Lakeland College
Lloydminster, AB
05.2017

Certificate - Veterinary Medical Assistant

Lakeland College
Vermilion, AB
05.2013

High School Diploma -

Holy Rosary High School
Lloydminster, AB
06.2012

Skills

  • Personable, with exceptional customer service skills
  • Work well in a fast-paced environment
  • Enjoy working alone or as a team
  • Ability to maintain confidentiality
  • Phone etiquette
  • Skilled at receiving and processing transactions
  • Clean Class 5 drivers abstract
  • Proficient with Microsoft Office—Word, Excel, PowerPoint, Outlook, Access

Accomplishments

  • Relevant coursework: Business Applications (MS Office Suite), Manual Accounting and Sage 50, Workplace Communications and Business Documents
  • Volunteered to host the Inspiring Women Conference. Duties included: organizing registration volunteers, meeting minutes, agendas, and MC during event

References

Charlene Robinson

Executive Assistant of External Relations & Infrastructure, Lakeland College

Lloydminster, AB

Email: Charlene.robinson@lakelandcollege.ca

Work: 780-871-5732

Kymberleigh Dolen

Former Supervisor, MR Pets

Lloydminster, AB

Cell: 306-830-2944

Kent Weir

Veterinarian at Weir Veterinary Services

Lloydminster, AB

Work: 780-875-2281

Timeline

Copy and Print Lead

Staples
09.2021 - Current

Summer Student Assistant

Lakeland College
05.2019 - 09.2019

Customer Service Representative

CIBC
04.2017 - 05.2019

Certificate - Administrative Professional

Lakeland College

Certificate - Veterinary Medical Assistant

Lakeland College

High School Diploma -

Holy Rosary High School

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Kassandra Florence