Kassandra De Los Santos
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Ride Operator Trainer
Universal Studios Hollywood
Universal City
02.2025 - Current
- Completing all “classroom” information and “on the job” training is being understood by new team members.
- Training new team members on the operation and safety protocols effectively.
- Completing training and OPS Compliance paper work.
- Issuing and reviewing new team member exams and segment trainings.
Guest Relations Associate / Lead
Universal Studios Hollywood
Universal City
08.2022 - Current
- Advised guests about on-property and off-site amenities best suiting needs.
- Typed up professional business correspondence, reports and other documents.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Logged guest interactions via email, phone and in-person in computer system.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Work in a fast pace environment while still being efficient.
- Proving excellent guest service to all guest with questions or concerns
Ride Operator / Casual Lead
Universal Studios Hollywood
Universal City
07.2016 - Current
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Parking Attendant
Universal Studios Hollywood
Universal City
07.2014 - 07.2016
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Directed patrons to designated parking spaces.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
Education
Medical Assistant -
Concorde Career College
North Hollywood, CA01-2015
High School Diploma -
Verdugo Hills Senior High School
Tujunga, CA01-2013
Skills
- Operational Efficiency and Safety
- Great Guest Interactions
- Multitasking
- Professional
- Team Worker
- Fast Learner
- Problem Solver
- Excellent Communication
- Calm Under Pressure
Timeline
Ride Operator Trainer
Universal Studios Hollywood
02.2025 - Current
Guest Relations Associate / Lead
Universal Studios Hollywood
08.2022 - Current
Ride Operator / Casual Lead
Universal Studios Hollywood
07.2016 - Current
Parking Attendant
Universal Studios Hollywood
07.2014 - 07.2016
High School Diploma -
Verdugo Hills Senior High School
Medical Assistant -
Concorde Career College