Kassandra Barajas
San Rafael
Summary
Experienced and meticulous access representative with a comprehensive background in medical services. Successfully managed patient-related accounts receivables at a prominent medical facility, resulting in an impressive repayment rate. Exceptional communication skills and an empathetic nature consistently contribute to achieving positive outcomes for patients. Dedicated administrative professional with expertise in communication and team building. Knowledgeable in medical terminology and scheduling, making me a valuable asset to any team. Ready to bring 5 years of relevant work experience and expertise to your organization.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
Marin Health
07.2023 - Current
- Facilitate patient check-in process, including collection of co-pays and verification of insurance details to ensure accuracy and compliance
- Handle a substantial volume of incoming calls to provide assistance with appointment scheduling and patient inquiries
- Maintain adherence to hospital protocols and procedures, contributing to the safety and operational efficiency of the facility
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Communicated with insurance companies to obtain pre-authorizations for treatment.
Customer Service
ABC-Heating, Plumbing & Cooling
10.2022 - 04.2023
- Managed a range of administrative and clerical duties, maintaining alignment with established company procedures and systems
- Addressed client inquiries and resolved issues, contributing to enhanced customer satisfaction
- Employed effective communication and problem-solving skills to deliver superior customer service over the phone
Paraprofessional
Pritzker College Prep
01.2019 - 07.2022
- Facilitated academic and behavioral advancement for students with special needs through tailored support and collaboration with educators
- Developed and implemented interactive learning activities, enhancing student engagement and participation
- Delivered translation services for Individualized Education Program (IEP) meetings, ensuring clear communication between parents, students, and case managers
Administrative Assistant
Pritzker College Prep
08.2018 - 01.2019
- Facilitated the coordination of meetings and correspondence, ensuring effective time management for executive-level personnel
- Administered office supply inventory and expense processing, while contributing to the planning of organizational events and maintaining confidentiality in client communications
Sales Lead
Aldo
08.2017 - 08.2018
- Guided a team in surpassing quarterly sales objectives through strategic sales approaches and practices
- Provided mentorship to new associates, enhancing their understanding of products and customer service capabilities, and facilitated regular team discussions on goals and performance metrics
Education
Bachelor of Arts - Marketing
University of Illinois At Chicago
Chicago, IL12-2022
Skills
- Information collection
- Insurance verification
- Medical terminology proficiency
- HIPAA compliance
- Fee collection
- Microsoft Office (Word, Excel, Powerpoint)
- MySQL, MS Access, Tableau, EPIC, PACs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Registrar
Marin Health
07.2023 - Current
Customer Service
ABC-Heating, Plumbing & Cooling
10.2022 - 04.2023
Paraprofessional
Pritzker College Prep
01.2019 - 07.2022
Administrative Assistant
Pritzker College Prep
08.2018 - 01.2019
Sales Lead
Aldo
08.2017 - 08.2018
Bachelor of Arts - Marketing
University of Illinois At Chicago
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