KASS TOERPER
Calgary
Summary
Detail-oriented with strong organizational skills. Strong self management skills with the flexibility to work collaboratively within a team. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sales & Business Supervisor
Zone-3 Business Solutions
07.2025 - Current
- Assisting in management of shared Contracts e-mail inbox.
- Reviewing and processing of incoming Sales Packages from the Sales Team.
- Submitting lease approval requests to various leasing partners to secure the most favorable rates.
- Invoicing completed orders and submitting funding packages to the appropriate leasing partners as required.
- Developing and implementing process improvements to optimize workflow efficiency.
- Streamlining communication between departments, enhancing collaboration and productivity.
- Supported audit requests, regulatory inquiries and process enhancements, periodically reviewing team capacity and performance to inform future decision making.
Print Specialist Support Manager
WBM Technologies LP
04.2023 - 07.2025
- Created and managed incoming sales packages from Print Specialists.
- Generated Service Contract paperwork and sent to Customers for Signature prior to equipment installation.
- Managed and submitted Hardware Rebates with various manufacturers.
- Organized and executed weekly sales review meetings with Alberta Print Specialist Team.
- Interfaced closely with several teams within the organization such as Service, Warehouse and Contracts to ensure a smooth sales experience for both the Print Specialists and their customers.
- Developed standard operating procedures for print sales processes, improving consistency and accuracy across projects.
- Developed, improved and maintained reporting on the sales process and stages for accurate tracking and order management.
Lead Guest Service Administrator
Massage Addict Mahogany/Seton
11.2021 - Current
- Maximizing client experience by greeting and conversing with them as they enter the establishment.
- Utilizing exceptional interpersonal skills by building positive relationships with clients before and after appointments.
- Maintaining flexible hours across night, weekend and holiday shifts in order to ensure appropriate schedule coverage.
- Corresponding with most major insurance providers in order to direct bill on behalf of clients and maintain accurate and up to date claims information. (Telus Health, Alberta Blue Cross, Sun Life, Provider Connect, The ClaimsXchange & Medavie Blue Cross).
- Managing phone and e-mail correspondence with clients and various contacts such as legal firms and insurance providers.
- Running accounts receivable bi-monthly for insurance payments made to the clinic.
- Managing, tracking and ordering inventory for both clinic locations.
- In depth training and coaching for all new and existing guest services staff.
- Managing, adjusting and publishing schedules for practitioners and guest services staff through DeluxeHCM.
- Reviewing, adjusting and ensuring accuracy of payroll details before submitting it to be processed.
Front Desk Volunteer/Ambassador
Dance Code Studio
04.2018 - 08.2020
- Greeting clients as they enter the studio
- Processing payments for class and studio passes
- Maintaining cleanliness at the front desk and throughout the studio
- Keeping inventory of studio supplies
- Reporting class numbers and sales to studio owner
Barista/Barista Trainer
Starbucks Coffee
09.2018 - 04.2020
- Setting and stocking stations for Service
- Taking orders and ensuring their accuracy
- Retrieving food and drink items for customers
- Preparing handcrafted beverages to the highest standards
- Training new baristas and providing them with the skills to work effectively in all roles
- Maintaining and organizing merchandise for easy shopping
- Experience working Clean Play shifts after close
Education
Diploma - Makeup Artistry
Cosmopolitan Makeup Artistry College
Edmonton, AB03.2015
High School Diploma -
Grande Prairie Composite High School
Grande Prairie, AB05.2010
Skills
- Dependable and Responsible
- Self Motivated
- MS Office Software Proficiency
- Exemplary interpersonal skills
- Functional knowledge of Windows and Mac Systems
- Excellent Understanding of Online Communities
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Attention to Detail
- Critical Thinking
- Problem-Solving
Languages
English
Native or Bilingual
Timeline
Sales & Business Supervisor
Zone-3 Business Solutions
07.2025 - Current
Print Specialist Support Manager
WBM Technologies LP
04.2023 - 07.2025
Lead Guest Service Administrator
Massage Addict Mahogany/Seton
11.2021 - Current
Barista/Barista Trainer
Starbucks Coffee
09.2018 - 04.2020
Front Desk Volunteer/Ambassador
Dance Code Studio
04.2018 - 08.2020
High School Diploma -
Grande Prairie Composite High School
Diploma - Makeup Artistry
Cosmopolitan Makeup Artistry College