Kasra Pourbazyar
North Vancouver
Summary
I am a team oriented, self-driven Bilingual agent with interpersonal skills. I have a track record for fulfilling business objectives efficiently and offer dedicated customer service and unique problem-solving skills. Motivated by achieving outcomes, I excel in building rapid customer rapport and resolving complex service issues. I work diligently to accomplish all assigned goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
BC Hydro
10.2024 - Current
- Process customer transactions accurately, per request (billing changes, payments, reconnections, account updates).
- Handle credit, collections, and related account activities: contacting customers, negotiating payment plans, processing security deposits, handling accounts being referred to collections.
- Provide accurate and up-to-date information about high-efficiency heat pumps, renewable energy systems, and home energy upgrades, ensuring customers make informed decisions.
- Recently trained to support off-phone duties and live chat communication including : follow-up on document verification to ensure proper customer requests for both residential and business accounts and updating customer accounts such as name change or service address change.
Bilingual Customer Support Specialist
Lush Fresh Handmade Cosmetics
10.2018 - 09.2024
- Deliver bilingual customer service in both French and English, addressing inquiries promptly and resolving issues effectively.
- Collaborate with other internal department to ensure all custom orders are fulfilled within the conformity and established guidelines.
- Detect fraudulent transactions processed through company software and oversee accounts that may indicate potential fraud to minimize financial impact on the company.
- Assist with order processing, returns, and exchanges.
Customer and Technical Support Representative
Shaw Communications
04.2018 - 10.2018
- Identified and solved technical issues with variety of diagnostic tools.
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
- Developed in-depth knowledge of products and services; educated users on product features and benefits.
ASSISTANT PROPERTY MANAGER
YEN ASSOCIATES LTD
09.2013 - 04.2018
- Responded to tenant inquiries and prepared lease agreements.
- Routinely inspected property grounds, facilities, residential units and various equipment.
- Enforced policies relating to parking, pet restrictions, and use of available facilities.
- Arranged property viewings for prospective tenants.
- Oversee rent collection, vendor costs, and amenity fees.
Political Canvasser
New Democratic Party
04.2013 - 08.2013
- Contacted targeted voters to identify their affiliation over the phone across British Columbia.
- Implemented effective strategies for dealing with difficult conversations in a professional manner.
Education
Bachelor of Science (B.S.) - HEALTH SCIENCES
SIMON FRASER UNIVERSITY
Burnaby, BC04.2014
Skills
- Ability to consistently type at 80 wpm
- Multilingual abilities in Farsi and in French
- Strong written and verbal communication skills
- Knowledge of Microsoft office programs including: Excel, PowerPoint, Outlook, Word and Access
- Ability to conduct thorough research and analysis
Timeline
Customer Service Representative
BC Hydro
10.2024 - Current
Bilingual Customer Support Specialist
Lush Fresh Handmade Cosmetics
10.2018 - 09.2024
Customer and Technical Support Representative
Shaw Communications
04.2018 - 10.2018
ASSISTANT PROPERTY MANAGER
YEN ASSOCIATES LTD
09.2013 - 04.2018
Political Canvasser
New Democratic Party
04.2013 - 08.2013
Bachelor of Science (B.S.) - HEALTH SCIENCES
SIMON FRASER UNIVERSITY