Kasra Mojarrad
North Vancouver,Canada
Summary
Motivated IT Specialist with strong problem-solving and communication skills. Proficient in network administration, troubleshooting, and repair of hardware and software issues. A highly goal-oriented and dependable individual who can work well both independently and in a team. Committed to continually learning new skills, accepting new challenges, and staying up to date with industry advancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Systems Administrator 2
PayPal
09.2023 - Current
- Conduct regular system updates and patches to ensure security and compliance with corporate policies
- Manage and maintain VMware virtual environments, including provisioning virtual machines, monitoring performance, configuring clusters, and applying updates
- Implement and managed Veeam backup solutions to ensure the integrity and security of company data
- Develop automated backup schedules, conduct regular testing of backup integrity, and configure offsite storage options for disaster recovery
- Monitor network and system performance using Datadog and Nagios, identifying and resolving bottlenecks or failures to maintain optimal uptime
- Collaborate regularly with the Dell team for hardware management, addressing support issues, and facilitating the purchase of new items to meet infrastructure needs and performance goals
- Using PDQ for efficient software deployment and patch management, automating routine tasks and improving operational efficiency across the organization
- Utilize iDRAC for the remote management of physical servers, performing health checks, firmware updates, and system reboots without requiring physical presence, reducing downtime and enabling faster issue resolution
- Manage server infrastructure, including Windows Server, Active Directory, and DNS
- Perform user account management, group policy administration, and maintain security and access controls
- Administer Citrix virtual desktop infrastructure, managing access controls, deploying new desktop images, and maintaining system stability to ensure end-users can securely access company resources from remote locations
- Configure and manage AWS Route53 for DNS services and handling domain registrations
- Integrate and maintained multi-factor authentication (MFA) such as DUO Mobile across various systems to enhance security protocols
- Automate routine network and system tasks using PowerShell scripting, such as VMware tags and iSCSI updates, to improve efficiency and reduce manual errors
- Manage two data centers located in Vancouver and Las Vegas, overseeing all operational aspects, including capacity planning, resource allocation, performance monitoring, and disaster recovery planning
L2 - IT Support Technician
PayPal
12.2021 - 09.2023
- Resolved over 2,000 IT support tickets each year and was consistently recognized as one of the top performers on the team
- Leveraged Nexthink to troubleshoot IT incidents (software issues, connectivity problems, system errors), improving resolution time and reducing system downtime
- Created and maintained comprehensive technical documentation (user guides, knowledge base articles) to enhance team efficiency and user self-service
- Proficient in imaging PCs and Mac laptops, using SCCM and Casper for deployments and updates
- Worked daily with JAMF server enrollments, Terminal, and command prompt
- Administered Active Directory (ADUC) for account creation, modification, password resets, and managing distribution groups and OUs
- Provided support for Microsoft Teams Rooms (MTR), ensuring seamless meeting experiences and technical setup
- Used Bomgar Remote Support to assist end users by securely troubleshooting and resolving technical issues on their devices, including software installations, system configurations, and network connectivity problems
- Conducted periodic audits of IT systems and assets to ensure proper inventory management and adherence to compliance standards
- Provided mentorship to new team members by sharing knowledge on troubleshooting practices, IT tools, and corporate policies
Technical Specialist
Apple
10.2019 - 12.2021
- Provided in-depth diagnostics and troubleshooting for iOS, macOS, WatchOS, tvOS, and iPadOS devices at the Genius Bar, resolving a wide range of hardware and software issues
- Maintained a 100% Net Promoter Score (NPS) for five consecutive months, demonstrating a commitment to exceptional customer satisfaction and service excellence
- Supported customers with Apple applications, account setups, hardware resets, and iTunes troubleshooting, helping them get the most out of their devices
- Worked closely with the service team to coordinate device repairs and improve repair times, ensuring customers experienced minimal downtime
- Helped onboard and train new team members, sharing best practices for both technical troubleshooting and customer service
- Recommended tailored solutions, including AppleCare+ and other services, to meet customer needs while contributing to team sales goals
- Excelled in business lead generation, recognized for consistently identifying customer needs and driving the highest business lead performance among a team of 30 technical specialists
Education
BBA - Bachelor of Business Administration
BCIT: British Columbia Institute of Technology
Burnaby, BC12.2022
Diploma - Business Information Technology Management
BCIT: British Columbia Institute of Technology
Burnaby, BC05.2021
Skills
- Windows Server - Active Directory, DNS, Group Policy, Server Management
- VMware vSphere - VM Management, ESXi upgrades, Cluster Management)
- Backup & Disaster Recovery - Veeam Backup & Replication, AWS Cloud disaster recovery
- Server & Storage Solutions - PowerMax, Compellent, Unity, SAN Management
- Database Administration - Microsoft SQL
- PowerShell - Routine Task Automation, Network and System Management
- PDQ Deploy & Inventory - Software Deployment and Asset Management
- Monitoring - Nagios and Datadog
- Collaboration Tools - Microsoft Teams and Slack
- Ticketing Systems - Service Now and Jira
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Certification
- Apple Service Fundamentals
- AWS (Cloud Practitioner , Architecting on AWS, and SysOps Administrator)
- Veeam Backup & Replication 12: Configure, Manage and Recover
- Programming in C++
- Troubleshooting IT Remote Administration
- Office 365 for Administrators: Troubleshooting Issues for Users (Office 365/Microsoft 365)
Interests
- Lifeguard Certificate from Swimming Committee
- Black belt in Taekwondo
- Soccer, Hiking, and Tennis
Timeline
Network Systems Administrator 2
PayPal
09.2023 - Current
L2 - IT Support Technician
PayPal
12.2021 - 09.2023
Technical Specialist
Apple
10.2019 - 12.2021
Diploma - Business Information Technology Management
BCIT: British Columbia Institute of Technology
BBA - Bachelor of Business Administration
BCIT: British Columbia Institute of Technology
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