Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Kasra Kalhori

Whitehorse

Summary

Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.

Overview

1
1
year of professional experience

Work History

Administrate of Ecotourism

Oraman In Shadi Hotel
  • Educated new hires about different benefit plans.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Audited benefit programs and agreements to optimize service delivery.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Hotel Reception

Katibeh Hotel
07.2021 - 07.2022
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved service-related problems and documented actions in system.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Hotel Worker Supplier

Katibeh Hotel
01.2021 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel..

Education

Bachelor of Science - Electronic Engineering Technology

Sahand University of Technology
Tabriz, Iran
02.2018

Skills

  • Managing Compensation Claims
  • Account Changes
  • Benefits Coordination
  • Auditing Dependents
  • Familiar with office software
  • Expert in hotel Services-reception
  • Familiar in tourism marketing
  • Export in ecotourism adminstration

LANGUAGE

Persian (IRAN): NATIVE OR BILIGUAL 

Timeline

Hotel Reception

Katibeh Hotel
07.2021 - 07.2022

Hotel Worker Supplier

Katibeh Hotel
01.2021 - 07.2021

Administrate of Ecotourism

Oraman In Shadi Hotel

Bachelor of Science - Electronic Engineering Technology

Sahand University of Technology

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Kasra Kalhori