Kasi Priya Mahalingam
Scarborough,ON
Summary
Innovative Lead Technical Specialist known for high productivity and efficiency in task completion. Expertise in software development, system analysis, and project management. Strong communication, problem-solving, and leadership skills lead to successful team collaboration and project execution. Committed to delivering quality results and driving technical advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Technical Specialist
Welkinspace Corporation
Toronto, Ontario
05.2021 - 10.2023
- Developed and implemented technical strategies for system solutions.
- Created and maintained detailed documentation of technical processes.
- Provided technical support to internal and external customers.
- Coordinated with other IT teams to ensure optimal system performance.
- Designed, tested, and deployed software applications for various systems.
- Monitored network traffic for potential security threats.
- Provided guidance to project managers on the most appropriate technology stack for their requirements.
- Resolved complex technical issues through research, troubleshooting, and problem resolution techniques.
- Analyzed user needs and identified areas of improvement in existing systems.
- Assisted in the development of new products or services by providing technical expertise.
- Evaluated customer requirements and provided feedback on proposed solutions.
- Conducted regular reviews of system hardware and software components.
- Collaborated with vendors to maintain compatibility between systems.
- Performed root cause analysis on failed projects or tasks.
- Mentored junior staff members in best practices related to system architecture design.
- Reviewed code changes from developers prior to deployment.
- Ensured all changes were properly documented according to departmental standards.
- Managed multiple projects simultaneously while meeting deadlines.
- Collected program data, created reports and presented findings to senior management.
- Developed test plans for validating new system features or updates.
- Identified opportunities for process automation and optimization initiatives.
Technical Specialist
UHU Tech
02.2015 - 12.2016
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Developed detailed documentation for network infrastructure.
- Monitored performance of computer systems and networks to ensure proper operation.
- Configured various types of routers, switches, firewalls, and VPNs.
- Collaborated with IT teams to develop solutions for complex technical issues.
- Analyzed existing systems to identify areas for improvement or optimization.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Tested new products prior to deployment in order to verify compatibility with existing systems.
- Provided training on desktops, laptops and mobile devices for company users.
Education
Associate of Applied Science - Mobile Application Development,Android,Ios
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08-2019
Bachelor of Information Technology - IT, Computer informations, Networking, DBMS
PSR Engineering College Affiliated-Anna University
Chennai, Tamil Nadu, India05-2009
Skills
- Strong leadership abilities
- Project management expertise
- Business process improvement
- Vendor Relationship Management
- Mobile Application Design and Development
- Functional requirements expertise
Certification
- Google IT Support Professional Certificate
- Introduction to Technical Support-IBM
- Technical Troubleshooting- Diagnostics, Networks, Customers
References
References available upon request.
Timeline
Lead Technical Specialist
Welkinspace Corporation
05.2021 - 10.2023
Technical Specialist
UHU Tech
02.2015 - 12.2016
Associate of Applied Science - Mobile Application Development,Android,Ios
Cambrian College of Applied Arts And Technology
Bachelor of Information Technology - IT, Computer informations, Networking, DBMS
PSR Engineering College Affiliated-Anna University
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