Kasia Tkacz
Calgary
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tim Hortons Cafe
01.2023 - 01.2024
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Server
Restaurant Name Here
01.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Our Lady of The Rockies
Calgary, AB06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Payment Processing
- Problem resolution
- Computer proficiency
- Product knowledge
- Order processing
- Staff training
Accomplishments
Promoted to Captain of Air Cadets Unit. Responsible for inspection of the troops as well as leading them through drills and exercises.
Languages
English
Native or Bilingual
Polish
Limited Working
Affiliations
- Air Cadets
Timeline
Customer Service Representative
Tim Hortons Cafe
01.2023 - 01.2024
Server
Restaurant Name Here
01.2021 - 08.2023
High School Diploma -
Our Lady of The Rockies
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