KASIA TAIL FEATHERS
Calgary,AB
Summary
Friendly Customer Service Agent looking for full or part time employment. Responsible employee and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Food Prep
Edo Japan
10.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Bakery/Cashier/Barista
Cinnzeo
01.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Contributed to increased revenue by upselling bakery items during peak business hours.
Food Attendant/Cashier
Mr. Sub
06.2018 - 09.2018
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Adhered closely to food safety standards and restaurant sanitation regulations.
Cashier/Customer Service
A Buck or Two
01.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items.
Education
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Organizational abilities
Written and verbal communication
Certification
- Certified Call Center & Customer Service Training
- Microsoft Office level 1
- First Aid CPR Level C
- WHMIS
- ReBrand Youth Employment Program
- Food Safe
- Food Handler
- ProServe
- Smart Work Ethics, Workforce Employability Skills
Foodcounterattendantskills
- Demonstrated knowledge and applied proper food handling standards
- Cleaned food preparation areas, tools, and equipment
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
- Provided product information and menu item explanation in consideration of dietary restrictions
- Operated manual and electric appliances to peel, slice, trim and bake food
- Efficiently prepared food items, drinks and other menu items for guests
Customerserviceskills
- Greeted customers and provided a welcoming environment
- Assisted customers with information regarding menu offerings and information
- Processed customer orders and accurately entered order in system
- Resolved customer complaints and maintained clean and tidy checkout area
- Helped customers locate product within store
- Dealt with angry customers in a calm and professional manner at all times
Languages
English
Native or Bilingual
Timeline
Cashier/Food Prep
Edo Japan
10.2022 - 12.2022
Bakery/Cashier/Barista
Cinnzeo
01.2020 - 02.2021
Food Attendant/Cashier
Mr. Sub
06.2018 - 09.2018
Cashier/Customer Service
A Buck or Two
01.2015 - 01.2017
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