Kasia Kapuscinska
Montreal,Canada
Summary
Sales and client relationship expert with extensive experience in luxury hospitality and international service sectors. Proven track record of converting high-intent leads and expanding key accounts while delivering tailored, high-value solutions. Recognized for exceptional strategic communication and cultural intelligence, consistently surpassing revenue and service targets in dynamic, client-focused environments.
Overview
22
22
years of professional experience
Work History
Destination Expert
Kensington Tours
11.2022 - Current
- Drove full-cycle consultative sales, converting high-intent leads into luxury travel bookings.
- Exceeded revenue targets while fostering a relationship-driven sales approach.
- Presented and closed custom travel proposals using value-based storytelling techniques.
- Led discovery calls to qualify clients and uncover specific travel needs.
- Managed complex bookings and negotiations from proposal through confirmation.
- Generated repeat business and referrals via post-travel follow-ups and client retention strategies.
Head Stewardess
Luxury Superyachts
05.2015 - 10.2019
- Delivered exceptional, timely service ensuring high levels of guest satisfaction in ultra-luxury environments
- Oversaw interior maintenance and presentation of the vessel to five-star standards
- Provided discreet, personalized service aligned with owners’ and guests’ expectations
- Applied extensive knowledge of international etiquette and protocol
- Managed product inventory, provisioning, and detailed operational checklists
- Supported team coordination across multicultural crews
- World-Touring Itineraries
Head Banquet Waitress
Château Vaudreuil
Montreal, Canada
01.2007 - 01.2012
- Supervised and trained teams of 6–7 staff members for events hosting up to 500 guests
- Led reception setup and breakdown in a five-star hotel environment
- Executed precise table settings aligned with wedding menus and design specifications
- Coordinated buffet tables, dessert stations, and floral arrangements
- Served and attended to head-table guests, including bridal parties
- Contributed to overall wedding design and guest experience excellence
Waitress & Barmaid
Rockaberry
Montreal, Canada
01.2004 - 01.2007
- Provided attentive customer service in a high-traffic hospitality setting
- Managed bar and floor service responsibilities efficiently
Account Manager
Servomax
- Drove sales growth across assigned client portfolio through upselling, cross-selling, and contract renewals
- Managed key accounts as lead point of contact, ensuring high client retention and satisfaction
- Developed and executed account strategies to expand revenue and meet or exceed sales targets
- Delivered business reviews and performance reports to optimize account opportunities
- Collaborated with Operations, Technical Services, and Marketing teams to maximize service quality and client value
- Maintained accurate CRM data to track pipeline, forecast sales, and support strategic decision-making
Education
Bachelor of Arts and Sciences - Psychology
Concordia University
Montreal, Canada01.2014
International University Exchange - Psychology
University of Groningen
Groningen, Netherlands01.2013
Bachelor of Arts and Sciences - Sociology
Concordia University
Montreal, Canada01.2010
Diploma of Social Science -
Marianopolis CEGEP
Montreal, Canada01.2006
Polish Language Studies - Accredited Third Language
Jean Paul II Polish School
Montreal, Canada01.2004
Skills
- Leadership and team supervision
- Luxury hospitality and guest relations
- Organization and time management
- Communication and interpersonal skills
- Stress management and decision-making
- Inventory management and provisioning
- Research, planning and networking
References
Available upon request
Hobbies and Interests
- Reading
- Photography
- Travel
- Squash
- Hot Yoga and hot pilates
- Hiking
- Cello
Volunteer Experience
- Volunteer English Instructor, Monastery School, Nepal
- Volunteer Hospitality & Travel Operations Assistant, Mongolia Eco Lodges & Family-Run Camps, Supported daily operations of remote eco-lodges and traditional yurts, ensuring smooth guest experiences, Assisted with meal preparation, kitchen organization, and camp logistics, Collaborated directly with lodge owners to maintain service standards in off-grid environments, Provided English language instruction to staff to improve guest communication, Collected travel data and contributed to the development of a tourism website, Supported marketing content and operational planning for international visitors
- Children’s Education Program, Short-Term Assignment, Delivered daily English language lessons to young monks in a residential monastery setting, Designed engaging lesson plans to support speaking, reading, and basic grammar skills, Adapted teaching methods to different learning levels and cultural contexts, Fostered a positive and supportive learning environment
Languages
- French
- Polish
- Spanish
- English, Fluent
- French, Fluent
- Polish, Fluent
- Spanish, Intermediate
Languages
English
Professional
French
Professional
Polish
Professional
Spanish
Limited
Timeline
Destination Expert
Kensington Tours
11.2022 - Current
Head Stewardess
Luxury Superyachts
05.2015 - 10.2019
Head Banquet Waitress
Château Vaudreuil
01.2007 - 01.2012
Waitress & Barmaid
Rockaberry
01.2004 - 01.2007
Account Manager
Servomax
Bachelor of Arts and Sciences - Psychology
Concordia University
International University Exchange - Psychology
University of Groningen
Bachelor of Arts and Sciences - Sociology
Concordia University
Diploma of Social Science -
Marianopolis CEGEP
Polish Language Studies - Accredited Third Language
Jean Paul II Polish School