Summary
Work History
Education
Skills
Timeline
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Kasi Rosser

Etobicoke,Canada

Summary

Intake Compliance Officer with a proven track record at the Real Estate Council of Ontario, excelling in TRESA compliance and conflict resolution. Recognized for fostering teamwork and enhancing processes, I bring a detail-oriented approach and exceptional interpersonal skills to drive effective solutions and elevate client satisfaction.

Work History

Intake Compliance Officer

The Real Estate Council of Ontario
  • This position entails thorough knowledge of TRESA and a general knowledge of and real estate practices
  • Able to assist consumers and stakeholders with their concerns in a proficient manner
  • Completed TRESA training materials for Client Services, to better assist in recent changes
  • Collaborates well within the team, and other departments
  • Brings experience from other departments to the team for the betterment and cooperation
  • Assists new team members consistently in processes and legislative inquiries
  • Able to use new updates regarding TRESA to draft inquiry responses and use appropriate verbiage

Compliance Officer

The Real Estate Council of Ontario
  • This position entailed knowledge of REBBA and a general knowledge of legislation required to provide accurate and well-reasoned decisions
  • Well versed in the complaints process and possible outcomes
  • Respond to consumer and registrant complaints and inquiries daily
  • When dealing with challenging people able to remain calm and diffuse the situation and find possible solutions
  • Able to research, read and recognize standard industry forms and agreements
  • Provide accurate case summaries and well-reasoned, evidence supported recommendations

Client Service Specialist

The Real Estate Council of Ontario
  • This position requires interaction with registrants, consumers, and multiple departments daily
  • Answering telephone inquiries and reviewing applications
  • Knowledge of Registrar’s Bulletins, advertising Guidelines
  • Understanding of the Code of Ethics / REBBA2002
  • Compile detailed information regarding applications efficiently and accurately e.g
  • Renewal, Reinstatement, New Salesperson and Name change applications
  • Understanding of industry through research and daily experience dealing with registrants and consumers
  • Well versed in the complaints process and possible outcomes
  • Respond to consumer and registrant complaints and inquiries daily
  • Able to research, read and recognize standard industry forms and agreements when responding to telephone or email inquiry
  • Effectively assesses information provided by registrants or consumers and apprise the appropriate department (I&I, Registration or CCD)
  • Ensure that information received from applicants and callers are accurately documented and summarized in Recoserve
  • Provide information to the registrants or consumers that will effectively give them the correct course of action
  • When dealing with challenging people able to remain calm and diffuse the situation and find possible solutions
  • Excel in communicating issues, solutions and daily correspondence with consumers, registrants, and co-workers
  • Able to mediate well
  • Collaborate with other departments in the Innovation Team to create a modern and united Regulator
  • Leading the new Department Champions Committee to standardize our Recoserve training and process
  • Respond to consumer and registrant complaints and inquiries daily
  • Excel in solving people problems

Sales Manager

Cobs Bakery
  • This position requires that I lead with a collaborative approach across shifts and support a team of bakers and other staff in the execution of their work within the timelines, constraints, and available resources
  • I must also ensure the satisfaction of customers
  • Reporting to the Bakery Manager, I was responsible for supervising the sales team members
  • Creating a positive, productive cohesive team
  • Demand high levels of customer service by developing solid customer relationships
  • Build strong sense of teamwork and purpose
  • Training of new staff
  • Ensuring that the company policies, OHS and Food Safety standards are always met
  • Active Food Safety Supervisor: Assuring that the bakery follows all safe food handling protocols, and that all product sold meets high quality standards of the company
  • Also, calibrating all machinery, scales, and thermometers
  • Ensuring the daily bakery range is made to a high-quality standard in a timely, safe, and consistent manner
  • Keeping the bakery area safe for staff and customers alike
  • Ensuring that all daily, weekly, and monthly inspections of equipment are done on time
  • Organizing the local marketing events, charity fundraisers, and community involvement program
  • This requires finding organizations, contacting charities for daily pick up of product, keeping nightly logs of product donated
  • Advertising fundraising events and ensuring all details involved are met and carried out

Education

Ontario Secondary School Diploma - Pre-apprenticeship for General Carpentry and Construction

The Centre For Skilled Trades

Skills

  • Detail-oriented
  • Well-organized
  • Strong sense of discretion
  • Confidentiality
  • Ability to work under stress
  • Meet deadlines
  • Excellent interpersonal skills
  • Team leader
  • Team player
  • Effective communication
  • Positive communication
  • Creative
  • Energetic
  • Customer-oriented
  • Client-oriented
  • Motivational skills
  • Influential people's skills
  • TRESA compliance
  • Customer relationship management
  • Conflict resolution
  • Process improvement
  • Compliance procedures

Timeline

Intake Compliance Officer

The Real Estate Council of Ontario

Compliance Officer

The Real Estate Council of Ontario

Client Service Specialist

The Real Estate Council of Ontario

Sales Manager

Cobs Bakery

Ontario Secondary School Diploma - Pre-apprenticeship for General Carpentry and Construction

The Centre For Skilled Trades

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Kasi Rosser