RAVNEET KAUR
CALGARY,AB
Summary
Customer service associate and tutor with documented accuracy in cash handling and reconciliation. Handle customer complaints through methodical investigation and collaborative resolution. Support front desk operations plus personalized instruction through structured lesson planning and parent correspondence.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Tutor
Kumon
Calgary, Alberta
06.2026 - 08.2026
- Instructed students in math and reading through Kumon's personalized learning method.
- Developed lesson plans aligned with Kumon's curriculum standards and objectives.
- Communicated regularly with parents regarding student progress and improvement areas.
- Assisted students in reviewing past lessons to facilitate connections with new concepts.
Receptionist/Front Desk Attendant
Aroma Physiotherapy and Massage
Calgary, AB
04.2026 - 06.2026
- Coordinated therapist availability and scheduled appointments to maximize service efficiency.
- Managed front desk operations while warmly greeting clients and ensuring a welcoming environment.
- Answered phone calls promptly, addressing inquiries and providing accurate information.
- Maintained precise client records using electronic health record systems for improved data integrity.
- Assisted in billing processes, verifying insurance details for treatments.
Customer Service Associate
Dollar tree
Calgary, Alberta
01.2026 - 05.2026
- Greeted customers and identified their needs.
- Assisted customers with product inquiries and store navigation.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Executed cash register operations accurately during peak times, ensuring efficient transaction processing.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Collaborated with team members to streamline daily operations and enhance customer service.
- Managed inventory levels and restocked merchandise.
Spoken English and IELTS Trainer
western overseas
Amritsar, India
06.2024 - 09.2025
- Created engaging lesson plans for spoken English and IELTS preparation courses.
- Evaluated student performance through formal assessments and informal classroom observations.
- Administered mock tests to familiarize students with IELTS exam format and timing.
Customer Service Representative
HDFC
Amritsar, India
03.2024 - 01.2025
- Resolved customer complaints efficiently to enhance satisfaction and maintain service standards.
- Assisted customers with inquiries related to banking offerings promptly, ensuring positive service experiences.
- Answered inquiries with precise information about banking products and services to support informed customer decisions.
- Educated clients on account features, enabling informed decision-making.
- Demonstrated active listening skills to identify and understand customer needs.
- Maintained accurate customer records and updated information in the database.
- Processed transactions accurately using banking software to enhance operational efficiency.
- Remained calm under pressure, effectively diffusing tense situations for positive outcomes.
Sales Associate
DMart Store
Amritsar, India
03.2023 - 07.2024
- Guided customers in product selection and resolved inquiries to improve shopping experience.
- Provided exceptional customer service to ensure satisfaction.
- Resolved customer complaints effectively and professionally.
- Assisted customers in finding specific products and provided tailored product advice.
- Processed transactions accurately at the cash register.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized merchandise displays to attract customer attention and increase engagement.
- Maintained inventory levels through regular stock checks.
- Collaborated with team members to achieve daily sales goals.
Education
High School -
Sacred Heart Senior Secondary School
Amritsar, India02-2022
Diploma - Business Administration in Accounting
Bow Valley College
Calgary, AB09-2026
Skills
- Customer service and support
- Cash handling and payment processing
- Transaction management
- Inventory control
- Merchandising strategies
- Sales development and product knowledge
- Time management skills
- Team collaboration and problem solving
- Active listening and relationship management
- Financial records analysis
- Microsoft Office Suite proficiency
- Educational technology integration
- Appointment scheduling and lesson planning
- Student assessment techniques
- MS word, excel, and outlook
- Educational technology
- Appointment scheduling
- Lesson planning
- Student assessment
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Tutor
Kumon
06.2026 - 08.2026
Receptionist/Front Desk Attendant
Aroma Physiotherapy and Massage
04.2026 - 06.2026
Customer Service Associate
Dollar tree
01.2026 - 05.2026
Spoken English and IELTS Trainer
western overseas
06.2024 - 09.2025
Customer Service Representative
HDFC
03.2024 - 01.2025
Sales Associate
DMart Store
03.2023 - 07.2024
High School -
Sacred Heart Senior Secondary School
Diploma - Business Administration in Accounting
Bow Valley College