Kashish Sharma

• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

• Maintained a clean and organized work environment, ensuring safety standards were consistently met.
• Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
• Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
• Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
• Weighed products prior to shipment to confirm accuracy.

• Used power wet saws and tile cutters to cut tiles to specifications for projects.
• Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
• Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
• Installed tile flooring in residential homes and commercial buildings.

• Led risk mitigation efforts through proactive identification of potential hazards or barriers within operational environments.
• Supported management in establishing operational goals, aligning resources to achieve desired outcomes.
• Implemented safety protocols for employees during emergency situations, minimizing potential harm or injury risks.
• Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities.
• Managed security staff rotation for position coverage on breaks.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

• Supervised updating procedures for working documents such as shift reports and handovers.
• Assisted in training new employees and implementing procedural changes.
• Collaborated with manager on performance-related issues and employee performance reviews.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Streamlined call flow processes for more efficient response times and increased productivity.