Summary
Overview
Work History
Education
Skills
Timeline
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Kashish Kumar

Winnipeg,MB

Summary

Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over years of industry experience.

Overview

2
2
years of professional experience

Work History

Guest Services Agent

Canada Inns
03.2023 - Current
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.

Shift Supervisor

Popeyes® Louisana Kitchen
07.2022 - 03.2023
  • Coordinated project workflows for departments.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Helped store management meet standards of service and quality in daily operations.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Education

Bachelor of Commerce -

University of Manitoba
Winnipeg, MB
05.2026

High School - Higher Secondary

The Gurukul Nilokheri
Haryana, India

Skills

  • Hospitality services
  • Computer Skills
  • Product Sales
  • Travel Arrangement Coordination

Timeline

Guest Services Agent

Canada Inns
03.2023 - Current

Shift Supervisor

Popeyes® Louisana Kitchen
07.2022 - 03.2023

Bachelor of Commerce -

University of Manitoba

High School - Higher Secondary

The Gurukul Nilokheri

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Kashish Kumar