Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kashish KK

Brampton,ON

Summary

Proven Customer Service Representative at Raman Dhillon, adept in problem-solving and critical thinking, significantly enhancing customer loyalty through empathetic resolution of complaints. Demonstrated expertise in sales and order fulfillment, complemented by a commitment to efficiency and active listening, ensures superior service delivery and operational excellence.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Karan Dhillon
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Kitchen Helper

Stewart
06.2023 - 11.2023
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

BBA - Business Analysis And Process Management

George Brown College
Toronto, ON
04.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Sales expertise
  • Order Fulfillment

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Kitchen Helper

Stewart
06.2023 - 11.2023

Customer Service Representative

Karan Dhillon
04.2023 - Current

BBA - Business Analysis And Process Management

George Brown College

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Kashish KK