Kashish Grover
Toronto,ON
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Human Resources Management Intern
Canadian Red Cross
Toronto
09.2022 - 12.2023
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Developed training materials for end-users on how to use the Red Cross system effectively.
- Drafted correspondence to employees regarding changes in policy or procedure.
- Leveraged diverse communication channels, including chat, phone, and email, to engage with users experiencing technical difficulties, adeptly documenting issues and tracking resolutions.
EMR Consultant
Palermo Medical Center
Oakville
07.2022 - 11.2023
- Provided technical support for the installation, configuration, maintenance, troubleshooting, and upgrading of EMR systems.
- Conducted quality assurance testing on EMR applications to ensure accuracy of data entry.
- Analyzed user feedback to improve usability of electronic medical records software.
- Collaborated with IT departments to ensure successful integration between EMR systems and other healthcare applications.
- Trained staff members on proper usage of the Electronic Medical Record system including how to enter patient data accurately into the database.
Quality Assurance Manager
Iona Doctor's Clinic
Mississauga
04.2022 - 08.2022
- Reviewed patient complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes and systems to ensure compliance with quality standards.
- Provided guidance on process improvements and best practices in order to maintain high levels of patient satisfaction.
- Analyzed patient feedback data to develop action plans for improving services offered.
Education
Masters of Management in Finance -
Schulich School of Business
Toronto, ON08-2024
Bachelor of Science - Health Informatics
University of Waterloo
Waterloo, ON10-2022
Skills
- Application support
- Quality Assurance
- Customer Support
- SQL and BI tools
- Security Protocols
- Incident Management
- Operating systems
- Troubleshooting and diagnostics
- Technical issue analysis
- Call Center Operations
Timeline
Human Resources Management Intern
Canadian Red Cross
09.2022 - 12.2023
EMR Consultant
Palermo Medical Center
07.2022 - 11.2023
Quality Assurance Manager
Iona Doctor's Clinic
04.2022 - 08.2022
Masters of Management in Finance -
Schulich School of Business
Bachelor of Science - Health Informatics
University of Waterloo
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