Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kashish Dhuria

Prince George,BC

Summary

Dynamic leader with proven expertise in customer service and sales management honed at Zara and MacDonalds. Excelled in team leadership, fostering a culture of collaboration and continuous improvement. Achieved significant enhancements in customer satisfaction and business growth through strategic decision-making and effective relationship building. Skilled in CRM and complex problem-solving, driving operational excellence and performance.

Overview

3
3
years of professional experience

Work History

Manager

Zara
05.2020 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.

Cashier

MacDonalds
02.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

Post Diploma Human Resource Management 2024 - 2026 -

College of The New Caledonia
Prince George, BC

Bachelor Of Arts -

Punjab University
Abohar, Punjab
07.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Relationship building
  • Customer relationship management (CRM)

Languages

English
Professional Working
Hindi
Elementary

Timeline

Manager

Zara
05.2020 - 07.2023

Cashier

MacDonalds
02.2020 - 04.2022

Post Diploma Human Resource Management 2024 - 2026 -

College of The New Caledonia

Bachelor Of Arts -

Punjab University

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Kashish Dhuria