Kashish Chawla
Surrey,BC
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
General Clerk
Save on Foods
02.2023 - 07.2024
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
Cashier and Customer Representative
Dollar Tree
06.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Sacred Heart Higher Secondary Convent School
Ludhiana, Punjab03.2021
Diploma of Computer Basics and Accounts -
Iris Institute of Education
Ludhiana, Punjab03.2022
Associate of Arts -
KPU University
Surrey, BC08.2024
Skills
- Excellent communication skills, both verbal and written
- Languages known: English, French, Punjabi, and Hindi
- Excellent communication with people of any nationality and easily getting their wants and needs met
- Well-versed in MS Office (Word, Excel, and PowerPoint), Internet and email, balance sheets, and bookkeeping
- Stock management
- Store Opening and Closing
- Attention to Detail
- Positive attitude towards work
- Resolving varied inquiries and complex issues
- Have superior service standards
- Problem-Solving
- Customer Service and Engagement
- Team Building and Leadership
Accomplishments
- Achieved Basic Security Training License by completing the exam with accuracy and efficiency.
- Achieved a food safety certificate.
- Supervised a team of 12 staff members.
Certification
- Basic Security Training Certification
- BCLC Lotto Certification
Roles And Responsibilities
- Cash handling.
- Dealing with concerns and queries both in person and over the phone.
- Stock management.
- Operating a till and serving customers both in line and behind the counter.
- Helping customers happily.
- Having a “can do” attitude towards the things that make them possible from the impossible.
- Managing daily operations like cashing out, deposit counts, and other computer operations.
- Contribute to positive team service and bring creative ideas with new thinking.
- Trained for opening and closing shifts.
- Lotto certified
- Trained for customer service desk
References
Available upon request
Languages
English
Native or Bilingual
French
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Store Manager
Dollar Tree
03.2024 - Current
General Clerk
Save on Foods
02.2023 - 07.2024
Cashier and Customer Representative
Dollar Tree
06.2022 - 02.2024
High School Diploma -
Sacred Heart Higher Secondary Convent School
Diploma of Computer Basics and Accounts -
Iris Institute of Education
Associate of Arts -
KPU University
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