Kashish Bhatt
Oshawa,ON
Summary
Dynamic Order Management Specialist with 6+ years of order management experience from order placement through final customer payment. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies. Leveraged SAP and Amazon Advertising to enhance client relationships and streamline warehouse operations. Demonstrated ability to boost sales performance through innovative marketing strategies, showcasing exceptional client relationship management and analytical skills.
Overview
7
7
years of professional experience
Work History
Order Management Specialist
Greenheck India Pvt. Ltd.
12.2021 - 12.2023
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics. Reviewing order terms and conditions with customers to comply with company policy.
Correspond with Greenheck Domestic/International agents, representatives, contractors, and internal department for any kind of request that is coming from the Rep/ Customer.
Kept detailed records of sales and customer information in SAP, CRM software, updating database regularly to maintain top-notch service.
Product technical support to our customer/reps, related to questions on product selection in CAPS, parts and spec products.
Key Account Sales Executive - Online
Trucare Kidz India Pvt. Ltd.
06.2019 - 11.2021
- Managing identified Key Ecommerce Accounts – Amazon / Flipkart / Shopify / Firstcry and multiple baby boutique websites
Handle specific sale events to enhance brand’s visibility and improve sales performance by 70%.
Coordinating with the marketing agencies for ads on Google- Facebook, Instagram.
Raising queries for inactive listings, late pickup or to connect with customer care on panels etc.
Managing around 20 brands like LEGO, SkipHop, Joie, Mastela, Disney and Marvel Apparels spread across 3 major verticals of Baby, Toys & Kids Apparels
Managing Amazon Cloudtail account, Sellerflex and FBA as a seller.
Applying sale promotions on different panels such as Deals, coupons and campaigns. Inventory management, Maintaining daily order reports (MIS)
Identifying new ecommerce trends and opportunities for business growth and implementing action plans accordingly.
Managing Complete Order Process, Inventory Updates, Customer Service.
Warehouse Operations.
Key Account Sales Executive
Glen India Pvt. Ltd.
05.2017 - 06.2019
- Attending walk-in customers regularly managing the showroom sales process.
Service Quality check of the product before dispatch.
Billing process for cash sale and credit sales as well.
Inventory update on Online portals on regular basis.
Look after the credit note/replacement of the PAN India dealers and distributorships for the sold products.
Turning queries into sales managing approximately 50 calls per day. Attended monthly sales meetings and quarterly sales trainings.
Managing complete warehouse operations related to dispatches, returns, order intake, stock in-out.
Managing complete showroom sales process, attending walk in clients.
Education
Graduate Certificate - International Business Management
Durham College
Oshawa, ON08.2024
Bachelors of Commerce - Commerce And Business Administration
Delhi University
Delhi, India12.2020
Skills
Sales
Order Management System
Warehouse Operations
Client Relationship
E-commerce
Marketing
SAP
Amazon Advertising
Supply Chain Coordination
Languages
English
Full Professional
Hindi
Native or Bilingual
Japanese
Elementary
Timeline
Order Management Specialist
Greenheck India Pvt. Ltd.
12.2021 - 12.2023
Key Account Sales Executive - Online
Trucare Kidz India Pvt. Ltd.
06.2019 - 11.2021
Key Account Sales Executive
Glen India Pvt. Ltd.
05.2017 - 06.2019
Graduate Certificate - International Business Management
Durham College
Bachelors of Commerce - Commerce And Business Administration
Delhi University
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