Kashish
Kelowna,BC
Summary
Organized and detail-oriented administrative professional with strong experience in managing records and data. Proficient in maintaining accurate files, handling confidential information, and supporting efficient office operations. Adept at using electronic and paper-based systems to ensure data integrity and accessibility. Quick to learn new processes and committed to contributing to a smooth-running healthcare environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Durali Properties
Kelowna, BC
09.2023 - Current
- Guest services - Responsible for all front desk administrative duties and operations using Opera Cloud.
- Operations include data entry and financial transactions, monitoring emails, phone calls, and attending to guest inquiries.
- Coordination with banquets - Assisting the conference organizer and directing guests to their appropriate venue.
- Coordination with maintenance - General to specific issues within the larger property, to the individual guest suites.
- Responsible for training new employees on front desk operations.
Dispatch Head
USF Services Logistics LLP
Karnal, Haryana
03.2022 - 07.2023
- Scheduling - Arrange and adjust schedules to meet delivery deadlines and customer demands.
- Call handling - Make and answer calls for load booking and tracking purposes.
- Communication - Maintain constant communication with the drivers to provide updates, directions, and support.
- Documentation - Maintain accurate records of routes, schedules, deliveries, and any incidents.
- Customer service - Interact with customers to provide updates, address concerns, and ensure satisfaction.
- Filing - Efficiently dispatched paperwork (BOLs/PODs of respective loads) and documents to the appropriate recipients, ensuring accurate and timely delivery.
- Training: Train new dispatchers and drivers on procedures and systems.
Education
High School Diploma -
Okanagan College
Kelowna, BC05-2025
Bachelor of Arts -
Panjab University
Chandigarh, PB06-2022
Skills
- Front Office Support and management
- Customer Service
- Exceptional verbal/written communication
- Room assignments
- Report Generation
- Microsoft Office
- Reservations
- Training and mentoring
- POS Systems
- Time Management
- Problem-solving skills
Certification
- I own a Serving it Right license.
- I have successfully completed my Typing test at OC with 71 WPM speed with an error rate of 1%
Affiliations
- Intern at YEF Organization - Determine to get along with the team to offer help to the needy by providing them help, support, amenities required in daily life when they couldn't get out of their houses during COVID.
- Enactus Member at OC - I actively work as a volunteer member in Enactus, in Revive project to be specific. Being so much into helping others, I loved to go to Sprinvalley Elementary School to assist teachers make their assignments delivered easily with the help of our team's support. I am now taking a role of Classroom Coordinator to excel my skills and learn novel aspects of the profile.
References
References available upon request.
Timeline
Front Desk Agent
Durali Properties
09.2023 - Current
Dispatch Head
USF Services Logistics LLP
03.2022 - 07.2023
High School Diploma -
Okanagan College
Bachelor of Arts -
Panjab University
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