Ka Shing (KS) Lau

•Engaged with over 500 visitors daily, delivering compelling and interactive stories that made historical periods come to life.
•Conducted in-depth research to develop immersive narratives, demonstrating attention to detail and a passion for continuous learning.
•Provided exceptional customer service, addressing diverse visitor queries with professionalism and empathy to ensure a positive and enriching experience.

•Played a key role in managing daily operations at a large-scale vaccination center, registering over 750,000 citizens and ensuring efficient service delivery.
•Streamlined registration workflows to reduce waiting times and improve operational efficiency, handling thousands of visitors daily.
•Collaborated closely with medical professionals to address public inquiries, providing accurate information to maintain trust and transparency during a critical public health initiative.

• Exceeding performance expectations, assisted 3 clients in buying and renting apartments within 5 months through effective client management and communication.

•Produced daily articles on cutting-edge gadgets, technology, and men's lifestyle topics, consistently surpassing engagement goals and growing the platform's audience
•Led content creation and coordination, including conducting exclusive interviews, managing photo shoots, and overseeing content production to enhance the platform's overall appeal.
•Collaborated with advertisers to develop persuasive marketing content, effectively showcasing product features and benefits to reach target audiences.
•Built strong reader engagement by actively interacting with the audience through the website and social media, fostering a loyal and active community.

•Managed all aspects of a 38-room hostel, including operations, sales, and marketing, ensuring a seamless and efficient guest experience.
•Cultivated exceptional customer service, consistently maintaining high guest satisfaction by providing personalized travel guidance and addressing diverse needs with empathy and professionalism.
•Leveraged online platforms and social media to successfully attract international travelers, showcasing strong digital marketing and communication skills.
•Fostered a welcoming environment, promoting cultural exchange and building lasting connections among guests from around the world

•Streamlined documentation processes for 30 weekly container exports to West Africa, managing shipping operations that enhanced efficiency and customer satisfaction.
•Ensured accuracy and timeliness in all shipping documentation, building strong relationships with clients through reliable and professional service.

•Surpassed engagement goals by creating daily articles on gadgets, technology, and men's lifestyle for a platform with 690,000 followers.

Stream: China and Asian Pacific Affairs (CAPA)

Discipline: Politics

Specialized in analyzing socio-political dynamics across diverse regions, emphasizing multicultural communication and critical problem-solving skills.