Kashif Irfan
Concord
Summary
Versatile and dynamic professional with a proven track record in customer service and operational management, notably with Uber and in the restaurant industry. Excelled in enhancing customer satisfaction and repeat business through exceptional service and effective team leadership. Skilled in schedule management and developing strong client relationships, achieving significant improvements in business efficiency and team performance.
Overview
24
24
years of professional experience
Work History
Uber Driver
Uber
01.2013 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Restaurant Manager /security
Naan and Kebab House
01.2011 - 01.2013
Owner/manager
Restaurant
01.2001 - 06.2009
- Managed day-to-day business operations.
- Making daily reports
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Science
Superior Science College
Karachi, Pakistan AA Business Administration - Accounting
Heald College
San Francisco, CA10.2008
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Customer engagement
- Safe driving
- Route planning
- Clean driving record
- Defensive driving
- Passenger safety
- Dependable and trustworthy
- State Driver's license
- Safe driving practices
Languages
Urduu
Full Professional
Hindi
Full Professional
English
Professional Working
Timeline
Uber Driver
Uber
01.2013 - Current
Restaurant Manager /security
Naan and Kebab House
01.2011 - 01.2013
Owner/manager
Restaurant
01.2001 - 06.2009
Science
Superior Science College
AA Business Administration - Accounting
Heald College
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