Summary
Overview
Work History
Education
Skills
Postgraduateprogramsandcertifications
Programlanguagesandsoftware
Timeline
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Kashif Hussain

Kashif Hussain

IT Professional
Whitby,ON

Summary

Highly experienced IT System Manager with over a decade of expertise in managing and optimizing IT systems within dynamic and complex environments. Skilled in ensuring the seamless operation of Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS). Proven track record in supporting DC operations, developing system functionalities, and managing change requests from end users. Adept at maximizing operational excellence, quality, and efficiency through user education and effective incident management. Strong ability to communicate technical changes, train end users, and align system releases with business needs. Committed to maintaining high standards of IT system procedures and ensuring business continuity. Proficient in coordinating with key stakeholders and leading teams to implement new functionalities and improvements.

Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills, and attention to detail. Desiring a challenging new role with a progressive organization.

Systems Manager skilled at troubleshooting and resolving system problems in order to maintain maximum business productivity. Good at integrating information from different data centers in cluster arrangements. Solid understanding of both hardware and software components.

Overview

2025
2025
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

IT System Manager

H&M
Ajax, Ontario
3 2022 - Current
  • Oversee well-functioning H&M, WHM & overarching WH Control System
  • Support DC operations
  • Monitored system functionality and new system functionality developments, incl- interfaces WMS, WCS and PLC
  • Communicates change requests from end users to Regional Sales & Ops
  • Maximize operational excellence, quality, and efficiency by educating end users in the IT system functionality
  • Distribute & translate release notes and inform/ ensure training of users in the new functionality of a release
  • Monitor all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
  • Supported an effective and efficient incident management, when needed (e-g- participate in 'bridge calls', Incident reporting)
  • Follow and ensure high quality level of all decided IT system related procedures and correct implementation
  • Plan and arrange training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities
  • Align release waves and system down time with key stake holders, i-e- DC management, sales etc
  • Plan and arrange trainings of team leaders on any basic new functionality
  • Consolidated information for several business units' billing activities by re-engineering billing and invoicing application with Oracle Designer and interfacing this EDW to Oracle 11i Financials.
  • Achieved cost savings through diligent vendor management and contract negotiations for hardware and software acquisitions.
  • Oversaw incident response efforts, proactively addressing issues before escalated into larger problems.
  • Designed backup strategies which ensured minimal operational impact during disaster recovery scenarios.

Area Manager, IT Operations

Majorel Canada
Waterloo, Ontario
01.2021 - 03.2022
  • Lead, manage, and organize the department activities according to operations need-
  • Maximize operational excellence, quality, and efficiency for inbound operations, return, and moves-
  • Lead an inbound department to efficiently manage processes from unload, cross-dock, allocation to buffer, between buffers and to drop point in the pick areas through to cross DC/ -region moves, including inbound VAS, quality sample checking-
  • Maximize overall profitability based on cost-effectiveness through accurate planning & budget follow up and by using cost-saving initiatives-
  • Manage and ensure logistic capacity needs in alignment with the DC Manager, based on forecast of regional flows & quantities-
  • Lead identifying risks and resolve issues in daily DC operation department to ensure performance, ensuring close alignment with Controlling and Import/ Export, where relevant-
  • Ensure inventory counts are conducted-
  • Recruit, develop, and retain workforce for an inbound department according to capability needs and forecasted capacity requirements supported by HR, Inbound Ops Manager & Team Leads-
  • Strong operational DC inbound expertise to effectively manage the inbound department operation-
  • Understanding of end-to-end DC processes and garment flow-
  • Good understanding of warehouse management systems-
  • Knowledgeable in regional and global operational logistics standards, as well as sustainability targets-
  • Performed hardware/software tests to ensure seamless system functionality-
  • Provided advice on testing strategy, test plans, tool selection, and resource identification-
  • Planned and organized testing for large systems in GUI and non-GUI environments-
  • Oversaw development and execution of test plans, scripts, and cases, collaborating with project teams-
  • Diagnosed root causes using Linux/MobaXterm and robot IP addresses-
  • Conducted system diagnostic tests and performed hard/soft resets-
  • Collaborated with hardware technicians to address test errors on-site-
  • Resolved software issues using Python3-
  • Led daily Agile meetings, ensuring realistic and achievable deadlines-
  • Owned and created test documentation such as Test Scenarios, Test Cases, Test Execution Reports
  • Logged and tracked defects in Atlassian JIRA by analyzing the severity of defects-
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Transformed underperforming teams into productive, profitable teams.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.

Lead, Software QA (Part-Time) Intern

IQS Canada
Brampton, Ontario
09.2019 - 01.2021
  • Created test schedules with milestones, due dates, and estimates for documenting test scenarios and test cases-
  • Hands-on with creating user stories, writing test scenarios, test cases, logging & tracking defects in JIRA, and different kinds of reports-
  • Created test execution progress reports, test summary reports, and defects reports from JIRA-
  • Worked with various members of the project team and the client to develop a timeline, create schedules, and oversee progress to ensure goals were met-
  • Communicated with team members to identify and deliver the solution with 100% requirements coverage and 100% success rate-
  • Conducted hands-on smoke, system, system integration, regression, and user acceptance testing, uploaded the artifacts in Confluence logged, and tracked defects in JIRA-
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Explored new technologies and approaches to streamline processes.

Department Head, Training and Business Support

Ryder Logistics
Milton, Ontario
11.2018 - 01.2021
  • Designed and implemented safety-related compliance training-
  • Trained associates and leadership on different compliance updates-
  • Delivered training to employees using a variety of instructional techniques-
  • Selected and assigned instructors to conduct training and planned training schedules ahead of time-
  • Worked closely with certain Actuaries user groups to understand and document their workflows and build an onboarding plan-
  • Trained user groups on the usage of applications within Data Room-
  • Collaborated with architects, IS team, and Data Room team to find solutions for workflows not yet implemented-
  • Built Test Strategy and plans to assure quality solutions-
  • Planned, led, and supported User Acceptance Testing-
  • Built weekly status reports for management-
  • Worked closely with Product Owner and Scrum Master to prioritize, write user stories, and groom product and sprint backlog with the team-
  • Built close relationships with user groups and became a go-to person-
  • Ensured proactive and effective communication at all levels-
  • Anticipated problems and sensible situations, proposed solutions, and participated in the resolution-
  • Served needs of 20 + customers per day as head of skilled technical team.

Training Assistant Manager, Corporate Training / Learning & Development

Amazon Fulfillment Company
Mississauga, Ontario
09.2012 - 11.2018
  • Collaborated with managers to establish priorities and provide support as necessary-
  • Ensured that SOPs were followed accordingly-
  • Used adult learning principles to conduct technical and/or soft skills training for new and existing employees-
  • Adhered to Learning and Development processes and methodologies to fulfill the delivery of scheduled training curriculum and workshops-
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 95%.
  • Trained and mentored more than 1200 new personnel hired to fulfill various roles.

Education

Post Graduate Program in Cyber Security -

Birchwood University
Orlando, FL
01.2022 - 01.2023

Software Quality Assurance Certification Program -

The IQS
Brampton, ON
01.2018 - 01.2019

APICS - Supply Chain

Sheridan College
Mississauga, ON
01.2016 - 01.2018

MBA - Operations Management and Info Technology

IU - Institute of Management And Information Technology
Pakistan
01.2003 - 01.2006

Skills

Ubuntu

Python3

Atlassian Suite - Confluence

Kali Linux

MS Azure DevOps

Incident Management

Application support

Service Delivery

Postgraduateprogramsandcertifications

  • Post Graduate Program in Cyber Security, Birchwood University, Orlando, FL, 2022 - 2023
  • Software Quality Assurance Certification Program, The IQS, Canada, 2018 - 2019
  • APICS (Supply Chain - Ontario Chapter), Sheridan College, Canada, 2016 - 2018
  • MBA - Operations Management and Info Technology, IU - Institute of Management and Information Technology, Pakistan, 2003 - 2006

Programlanguagesandsoftware

  • SAP (P10, PRO)
  • Ubuntu
  • Python3
  • MobaXterm
  • Atlassian Suite - JIRA, Confluence
  • Linux
  • Bugzilla
  • Test Link
  • HP ALM
  • MS-Suite MS Office 365
  • MS Azure DevOps
  • SQL
  • Oracle
  • Aladdin
  • Citrix Technologies (VDR - Data Rooms)

Timeline

Post Graduate Program in Cyber Security -

Birchwood University
01.2022 - 01.2023

Area Manager, IT Operations

Majorel Canada
01.2021 - 03.2022

Lead, Software QA (Part-Time) Intern

IQS Canada
09.2019 - 01.2021

Department Head, Training and Business Support

Ryder Logistics
11.2018 - 01.2021

Software Quality Assurance Certification Program -

The IQS
01.2018 - 01.2019

APICS - Supply Chain

Sheridan College
01.2016 - 01.2018

Training Assistant Manager, Corporate Training / Learning & Development

Amazon Fulfillment Company
09.2012 - 11.2018

MBA - Operations Management and Info Technology

IU - Institute of Management And Information Technology
01.2003 - 01.2006

IT System Manager

H&M
3 2022 - Current

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Kashif HussainIT Professional