Kashif Ali
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Work Order Specialist
SAUDI GROUND SERVICES (SGS)
RIYADH, SAUDI ARABIA
03.2008 - 03.2023
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Delivery Associate
Sony
RIYADH, SAUDI ARABIA
05.2007 - 01.2008
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Education
High School Diploma -
Government Islamic High School
Lahore, Pakistan03.1996
Skills
- Clerical Support
- Customer Service
- Work Order Management
- Service Requests
- Money Handling Abilities
- Coordination
Timeline
Work Order Specialist
SAUDI GROUND SERVICES (SGS)
03.2008 - 03.2023
Delivery Associate
Sony
05.2007 - 01.2008
High School Diploma -
Government Islamic High School