Kashfia Ahmed
Summary
Committed individual with a background in customer experience & sales. Dedicated to improve processes and enhance customer engagement across various platforms.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD Bank
07.2024 - Current
- Accurately processing a variety of banking transactions, including deposits, withdrawals, and payments while ensuring with bank policies.
- Delivering exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisting in developing and implementing customer feedback processes to enhance service quality.
Concierge
Centrum Concierge & Security Ltd
01.2023 - 03.2025
- Managed residents' inquiries and kept accurate records of resident interactions in database while managed access control and security protocols.
- Contributed to the development and improvement of concierge services through feedback and suggestions.
Social Media Intern
Chairman Mills Corporation
09.2023 - 12.2023
- Monitored social media channels, responding to customer inquiries promptly and managing online platforms through communication skills and strategies.
- Engaged with the online community through comments, messages, and interactive campaigns.
- Developed and executed social media content calendar, ensuring timely and engaging posts across platforms such as Instagram.
Cashier & Kitchen Helper
Beard Papa's
06.2022 - 09.2022
- Handled transactions and provided friendly customer service.
- Assisted in food prep, ensuring orders were accurate and timely.
- Managed inventory and restocked kitchen supplies
Sales Associate
Skechers
09.2021 - 04.2022
- Managed customer solutions operations, promptly resolving inquiries and concerns to cultivate a positive customer experience, aligning with business objectives. Facilitated customer interactions by actively listening to customer needs and providing tailored solutions.
- Collaborated with team members to ensure the daily operational tasks were completed, including restocking, inventory management, and merchandising.
- Processed transactions accurately and efficiently using the POS system, handling cash, and credit card.
Customer Service Associate- Virtual Assistant
Buzfi.com
03.2021 - 08.2021
- Responded promptly to customer inquiries and concerns via email, message or other virtual communication channels. Provided accurate information about products, services, order status, shipping, and returns.
- Gathered feedback from customers about their experiences with the website, products, and services.
Education
Post Degree Diploma - Marketing
Douglas College
New Westminster, BC04.2024
Post Degree Diploma - International Business Management
Douglas College
New Westminster, BC12.2022
BSC Hons - Accounting
Oxford Brookes University
UK04.2019
Skills
- Data Analysis: Proficient in utilizing MS Office (Excel, PowerPoint), HubSpot, Canva, and Adobe Photoshop for data analysis and visualization supporting informed decision-making processes
- Financial Transaction Management: Skilled in processing deposits, withdrawals, and bill payments adhering to policies and procedures Conducted due diligence in financial transactions to determine accuracy and compliance
- Communication Skills: Demonstrated communication skills through presentations, reports, and team interactions contributing to positive work environment
- Conflict Resolution: Collaborated with cross-functional teams to achieve common objectives to resolve conflicts and promote team effectiveness ensuring operational excellence
- Sales: Consistently contributed to achieving sales targets by 15% during peak seasons, demonstrating effective customer service skill
Timeline
Customer Experience Associate
TD Bank
07.2024 - Current
Social Media Intern
Chairman Mills Corporation
09.2023 - 12.2023
Concierge
Centrum Concierge & Security Ltd
01.2023 - 03.2025
Cashier & Kitchen Helper
Beard Papa's
06.2022 - 09.2022
Sales Associate
Skechers
09.2021 - 04.2022
Customer Service Associate- Virtual Assistant
Buzfi.com
03.2021 - 08.2021
Post Degree Diploma - Marketing
Douglas College
Post Degree Diploma - International Business Management
Douglas College
BSC Hons - Accounting
Oxford Brookes University
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