Compassionate leader with strong interpersonal skills in animal care and case management. Known for fostering teamwork and collaboration while optimizing operational workflows to enhance animal welfare and community support.
Overview
16
16
years of professional experience
Work History
Animal Care Coordinator
Ontario SPCA Provincial Education & Animal Centre
Barrie, ON
12.2022 - Current
Coordinated animal care schedules to ensure optimal health and welfare of all animals.
Assisted in developing educational programs for community engagement and animal welfare awareness.
Implemented best practices for animal handling, resulting in enhanced safety protocols.
Provided training for volunteers on proper animal care techniques and procedures.
Managed intake processes, ensuring accurate record-keeping and compliance with regulations.
Developed enrichment activities to promote positive behaviors in shelter animals.
Collaborated with veterinary staff to monitor animal health and administer treatments as needed.
Evaluated operational workflows, identifying areas for process improvement and efficiency gains.
Collaborated with behavior specialists to develop rehabilitation plans for animals with behavioral challenges, resulting in increased adoptability rates.
Managed inventory control systems, ensuring adequate supply of food, medications, and equipment for proper animal care.
Conducted thorough follow-up assessments on adopted animals, gathering valuable data on their progress post-adoption while maintaining positive relationships with adoptive families.
Optimized record-keeping systems by digitizing essential information related to each resident animal''s history, facilitating easy access when needed during decision-making processes regarding their wellbeing.
Coordinated outreach initiatives to educate the public about responsible pet ownership practices and promote a positive image of the organization within the community.
Provided guidance and support in staff performance evaluations, leading to increased employee motivation and productivity within the animal care department.
Residential Case Manager
Elizabeth Fry Society Of Simcoe County
Barrie, ON
04.2010 - 11.2022
Facilitated client assessments to identify needs and develop personalized support plans.
Coordinated access to community resources, enhancing clients' independence and well-being.
Monitored progress of clients, ensuring adherence to treatment plans and interventions.
Conducted regular follow-ups with clients, providing ongoing support and guidance.
Developed educational workshops addressing mental health and life skills for clients.
Mentored junior staff on case management best practices and client engagement strategies.
Coordinated mental health care for residents, collaborating with therapists and psychiatrists on treatment plans.
Maintained accurate documentation of client interactions, ensuring compliance with regulatory requirements.
Facilitated life skills workshops and group sessions, empowering clients to build self-sufficiency and independence.
Education
Community Service Worker/ Addictions Counselling - Mental Health
Everest College
Barrie, ON
08-2010
Skills
Animal welfare
Adoption counseling
Veterinary care
Active listening
Decision-making
Communication and interpersonal skills
Delegation and supervision
Networking and relationship building
Conflict resolution
Policy and procedure implementation
Quality assurance standards
Teamwork and collaboration
Customer service
Problem-solving
Honest and dependable
Time management
Problem-solving abilities
Dependable and responsible
Multitasking Abilities
Excellent communication
Critical thinking
Task prioritization
Project management experience
Languages
English
Full Professional
Timeline
Animal Care Coordinator
Ontario SPCA Provincial Education & Animal Centre
12.2022 - Current
Residential Case Manager
Elizabeth Fry Society Of Simcoe County
04.2010 - 11.2022
Community Service Worker/ Addictions Counselling - Mental Health