KASHDEEP KAUR GILL
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and restaurant industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
4
4
years of professional experience
Work History
Customer Care Representative ( Rogers, Fido )
IO SOLUTIONS Contact Center
Charlottetown, PE
03.2022 - 07.2024
- Ask the customer about the problem and solve it within a reasonable time Limit.
- Actively listen to customers, offer the appropriate products and services based on the customer's needs.
- Promote the different products and services.
- Use the appropriate resources; programs and software to meet the customer’s demands.
- Complete accurate transactions in effective and precise manner with an attention to detail;
- Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided.
- “Commit to being there" for our customers and share our dedication in striving to deliver world class customer service.
Shift Manager
Subway (Food Restaurant)
Charlottetown, PE
12.2021 - 09.2023
- Performs all tasks and responsibilities of a Sandwich Artist as outlined in Sandwich Artist job description.
- Trains and consistently guides Sandwich Artists and Senior Sandwich Artists in their tasks and responsibilities.
- Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.
- Schedules and supervises staff as needed, working as part of the management team in the restaurant to develop a customer-focused team.
Supervisor
Tim Hortons
Montreal, QC
08.2020 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Computer Science Technology - Software Testing -
MATRIX COLLEGE
MONTREAL, OC12.2020
Skills
- Computer proficiency (MS OFFICE)
- Active listening
- Communication skills
- Problem-solving abilities
- Leadership experience
- Ability to work under heavy pressure
Languages
English
Full Professional
Availability
Monday to Sunday (Morning, Afternoon, Evening)
Timeline
Customer Care Representative ( Rogers, Fido )
IO SOLUTIONS Contact Center
03.2022 - 07.2024
Shift Manager
Subway (Food Restaurant)
12.2021 - 09.2023
Supervisor
Tim Hortons
08.2020 - 09.2021
Computer Science Technology - Software Testing -
MATRIX COLLEGE