Kashan Hassan
Brampton
Summary
Dynamic Claims Customer Service Representative with a proven track record at Intact Insurance, excelling in claim processing and customer education. Expert in compliance and organization, I enhanced customer satisfaction through effective complaint handling and active listening, leading to tailored coverage recommendations and improved workflow efficiency.
Overview
7
7
years of professional experience
Work History
Claims Customer Service Representative
Intact Insurance
03.2023 - Current
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
Customer Service Representative
Park Inn by Radisson
02.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma - Business Administration Finance
George Brown College
Toronto, ON05.2021
Skills
- Data entry proficiency
- Compliance awareness
- Call management
- Customer education
- Claim processing
- Organization
- Complaint handling
- Client education
Languages
English
Full Professional
Timeline
Claims Customer Service Representative
Intact Insurance
03.2023 - Current
Customer Service Representative
Park Inn by Radisson
02.2018 - 09.2019
Diploma - Business Administration Finance
George Brown College
Similar Profiles
Sangeetha ThurairajasingamSangeetha Thurairajasingam
Auto Claim Adjuster at Intact Insurance/Belair InsuranceAuto Claim Adjuster at Intact Insurance/Belair Insurance
Gokhan AkayGokhan Akay
Commercial Auto Underwriter at Intact InsuranceCommercial Auto Underwriter at Intact Insurance
Kirstie HefferKirstie Heffer
Total Loss Adjuster at Intact InsuranceTotal Loss Adjuster at Intact Insurance
KRISHNA PATELKRISHNA PATEL
Claims Adjuster at Intact InsuranceClaims Adjuster at Intact Insurance
Natasha DaraNatasha Dara
Volunteer At Brampton Library at Brampton LibraryVolunteer At Brampton Library at Brampton Library