Kaseya Tshama
Ottawa,ON
Summary
Proven Customer Service Representative at GFTI Group, adept in problem-solving and active listening, significantly enhanced customer satisfaction. Skilled in maintaining professionalism and empathy, efficiently resolving complaints, and boosting service process efficiency. Expertise in customer interaction management and critical thinking, ensuring high-quality service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GFTI Group
05.2023 - 05.2024
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Education
Postgraduate Diploma In Human Resource Management - Human Resources Management
Tshwane University of Technology
Pretoria South Africa 10.2021
Bachelor Degree In Human Resource Management - Human Resource Management
Vaal University of Technology
Vaal, South Africa 04.2018
National Diploma Human Resources Management - Human Resources Management
Tshwane University of Technology
Pretoria, South Africa 05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
GFTI Group
05.2023 - 05.2024
Postgraduate Diploma In Human Resource Management - Human Resources Management
Tshwane University of Technology
Bachelor Degree In Human Resource Management - Human Resource Management
Vaal University of Technology
National Diploma Human Resources Management - Human Resources Management
Tshwane University of Technology
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