Kasey Rengifo-Ruiz
Oakville,Canada
Summary
Service driven professional with strong communication skills, and front-line customer experience with rich interpersonal skills and adapted well to fast-paced environments. Passionate about creating positive, welcoming experiences while prioritizing safety and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front desk receptionist
Velocity Sports Medicine
Oakville, Ontario
06.2025 - 02.2026
- Delivered customer service in a fast-paced medical environment
- Managed high-volume phone calls and answered in person questions while maintaining professionalism
- Resolved client concerns calmly and efficiently
- Collaborated with team members to streamline front desk processes, enhancing overall patient experience.
- Trained new reception staff on procedures and software systems for effective onboarding support.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted in managing office supplies, contributing to cost-saving initiatives and resource efficiency.
Front Desk Receptionist
Physio Therapeutic Massage Clinic
Mississauga, Ontario
06.2024 - 09.2024
Cashier and helper - Dry cleaner
Brant cleaners and coin laundry
Burlington, Ontario
12.2022 - 12.2023
- Processed transactions accurately in a customer-facing retail environment
- Assisted customers with service inquiries and special requests
- Maintained an organized and clean workspace
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Criminology And Sociology
University of Toronto
Toronto, Ontario04-2028
High School Diploma -
Assumption
Burlington, Ontario06-2024
Skills
- Customer Service
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Time management
- Conflict Resolution
- Clear Verbal Communication (English and Spanish)
- Problem Solving
- Positive attitude and leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Certification
- First-aid November 2022
- Smart Serve May 2025
Timeline
Front desk receptionist
Velocity Sports Medicine
06.2025 - 02.2026
Front Desk Receptionist
Physio Therapeutic Massage Clinic
06.2024 - 09.2024
Cashier and helper - Dry cleaner
Brant cleaners and coin laundry
12.2022 - 12.2023
Criminology And Sociology
University of Toronto
High School Diploma -
Assumption