Kasey Ponce
South El Monte
Summary
Personable and dedicated customer service representative with prior experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
10
10
years of post-secondary education
3
3
years of professional experience
Work History
Behavior Technician
Maxim Healthcare
Alhambra
04.2026 - Current
- Recorded and documented client progress and behavioral data to inform treatment strategies.
- Engaged clients in therapeutic activities to enhance skill development and facilitate progress.
- Assisted in conducting assessments to identify and address client behavior needs.
Substitute Instructional Assistant
The Education Team
Los Angeles
02.2026 - Current
- Engaged students through interactive learning experiences and activities to promote active participation.
- Implemented established guidelines and rules to support effective classroom behavior management.
- Assisted teachers with lesson preparation and materials to enhance classroom activities.
Behavior Interventionist
IBIC
Gardena
10.2025 - 02.2026
- Developed and implemented behavior intervention strategies tailored to students with developmental disabilities, enhancing their learning environment.
- Collaborated with teachers to develop individualized education plans for students.
- Monitored student progress and documented behavioral data to inform adjustments in intervention strategies.
Delivery Driver
Amazon
Buena Park
10.2023 - 09.2025
- Delivered packages within designated time frames, ensuring timely receipt for customers.
- Maintained accurate delivery and vehicle inspection records, supporting operational compliance.
- Coordinated with dispatch to resolve delivery issues and enhance route optimization.
Education
Bachelor of Arts - History
California State Polytechnic University, Pomona
Pomona, CA 08.2019 - 05.2024
Associate of Arts - History
Fullerton College
Fullerton, CA 08.2014 - 05.2019
Skills
- Record keeping
- Behavior assessment
- Treatment planning
- Data analysis
- Collaborative teamwork
- Behavioral interventions
- Effective communication
- Time management
- Data collection and analysis
- Flexibility and adaptability
- Empathy and patience
Certification
- CPR Certification
Timeline
Behavior Technician
Maxim Healthcare
04.2026 - Current
Substitute Instructional Assistant
The Education Team
02.2026 - Current
Behavior Interventionist
IBIC
10.2025 - 02.2026
Delivery Driver
Amazon
10.2023 - 09.2025
Bachelor of Arts - History
California State Polytechnic University, Pomona
08.2019 - 05.2024
Associate of Arts - History
Fullerton College
08.2014 - 05.2019