Kasey Palorma
MOOSEJAW,SK
Summary
Results-driven Food Service Supervisor with expertise in team leadership, operations management, and food safety. Led inventory control initiatives, resolved conflicts, and coached teams to provide efficient service in high-pressure environments. Committed to maintaining high standards of quality and safety while optimizing restaurant operations.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
Spring Valley Farms Ltd. dba Mcdonald's Restaurant
Moose Jaw, Saskatchewan
09.2025 - Current
- Led, trained, coached, and assigned tasks to crew members while monitoring performance and productivity.
- Trained new crew members on food preparation and service standards.
- Supported daily restaurant operations across kitchen, front counter, drive thru, and McDelivery for efficient service.
- Maintained food safety, sanitation, and cleanliness in kitchen areas to support operational standards.
- Kept raw and finished products aligned with quality, service speed, cleanliness, and sanitation standards.
- Prepared, produced, and presented food to meet quality standards.
- Monitored inventory, food preparation stocks, rotation, and waste control.
- Supported restaurant operations and upheld strong QSC and V standards.
Food Counter Attendant
Spring Valley Farms Ltd. dba Mcdonald's Restaurant
Moose Jaw, Saskatchewan
11.2023 - 09.2025
- Delivered friendly, courteous customer service by greeting customers, taking orders, and processing payments accurately.
- Demonstrated strong communication, active listening, and problem-solving skills when addressing customer needs and concerns.
- Prepared and served orders accurately while maintaining fast, efficient service during busy periods.
- Maintain food safety, hygiene, and cleanliness standard throughout daily operations.
- Worked effectively with team members to ensure customer satisfaction and a positive dining experience.
Shift Manager
Emirates Fast Food Company LLC
Abu Dhabi, United Arab Emirates
11.2021 - 10.2023
- Helped manage daily shift operations to support efficient service.
- Directed crew members with coaching and task assignments to maintain productivity and teamwork.
- Checked food safety, sanitation, cleanliness, and company standard compliance.
- Handled customer concerns, solved operational issues, and supported quality service.
- Coordinated staff breaks, tracked inventory, and assisted with labor and waste control.
- Supported accurate orders, timely service, and smooth flow across kitchen, front counter, and drive-thru.
- Passed shift updates and operational concerns to restaurant management.
Waitress
DRVN Coffee
Abu Dhabi, United Arab Emirates
10.2020 - 10.2021
- Welcomed guests and helped guide seating.
- Greeted customers at entrance and shared specials, menu details, and recommendations to support sales.
- Answered questions about menu items, ingredients, and pricing.
- Delivered beverages and meals with attentive table service.
- Handled payments through POS system and cash drawer.
- Processed payments accurately using cash registers or POS systems.
- Worked with baristas and kitchen staff to coordinate orders.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Moved through dining areas to check customer needs and prioritize tasks during busy hours.
- Resolved guest concerns through calm, friendly communication to improve dining experience.
- Addressed concerns quickly and escalated issues to management when needed.
- Provided strong customer service by resolving complaints and concerns quickly.
- Followed up with customers during meal service to check satisfaction and support positive relationships.
- Built positive rapport with regular customers through friendly conversation.
- Kept polite, professional manner with patrons while answering questions and taking orders.
- Showed knowledge of coffee selections, pairings, and vintages.
- Restocked supplies and kept dining areas clean.
- Set up place settings with clean tablecloths, napkins, and tableware for incoming guests.
- Cleared dirty dishes and glasses from tables and counters for next diners.
- Handled food safely and kept spaces clean to support sanitation and lower foodborne illness risk.
Cashier and Server
Kura Kura Restaurant LLC
Abu Dhabi, United Arab Emirates
06.2019 - 09.2020
- Delivered friendly guest service by taking food and beverage orders and ensuring timely meal delivery.
- Resolved customer concerns effectively to enhance dining experience and support seamless restaurant operations.
- Answered menu questions and adjusted orders for special requests.
- Handled cash, debit, and credit card transactions with accuracy.
- Worked with kitchen staff to support correct, timely order completion.
- Maintained cleanliness of dining area while adhering to food safety and sanitation procedures.
Assistant Department Manager
Golden Arches Development Corporation
McDonald's, Cainta Rizal, Philippines
08.2013 - 03.2019
- Directed daily restaurant operations to maintain efficiency and compliance with company standard.
- Supported daily restaurant operations to keep service efficient and aligned with company standard.
- Coordinated staff scheduling and shift coverage to support consistent restaurant operations.
- Ensured reliable scheduling to support consistent restaurant operations. and shift coordination supported steady restaurant performance.
- Trained and coached crew members to improve performance, teamwork, and customer service.
- Led training and coaching for crew members to strengthen performance, teamwork, and customer service.
- Enhanced crew performance through targeted training and support. Teamwork teamwork, and customer service resulted from training and coaching support.
- Checked food quality, order accuracy, food safety, and sanitation standards.
- Oversaw food quality, order accuracy, food safety, and sanitation standards.
- Monitored inventory levels and product rotation to minimize waste.
- Managed inventory levels and product rotation to control waste.
- Reduced waste by closely monitoring inventory levels and product rotation. came from close monitoring of inventory levels and product rotation.
- Resolved customer complaints and operational issues in a professional manner.
- Handled customer complaints and operational issues with professional judgment.
- Resolved customer complaints and operational issues with professionalism.
- Coordinated staff scheduling, shift coverage, and restaurant performance monitoring.
- Ensured cleanliness and safety compliance to uphold health standards, and company procedure compliance stayed consistent.
- Consistent food quality, order accuracy, food safety, and sanitation upheld service standards.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Rizal System
Antipolo City, Philippines04-2013
Skills
- Food Safety and Sanitation
- Operations management
- Inventory Management and Stock Control
- Cash Handling and POS System
- Quality control
- Team leadership
- Inventory Management and Stock Control
- Adaptability in Fast-Paced Environments
- Conflict resolution
- Communication and Teamwork
- Time management
- Guest relations
Timeline
Food Service Supervisor
Spring Valley Farms Ltd. dba Mcdonald's Restaurant
09.2025 - Current
Food Counter Attendant
Spring Valley Farms Ltd. dba Mcdonald's Restaurant
11.2023 - 09.2025
Shift Manager
Emirates Fast Food Company LLC
11.2021 - 10.2023
Waitress
DRVN Coffee
10.2020 - 10.2021
Cashier and Server
Kura Kura Restaurant LLC
06.2019 - 09.2020
Assistant Department Manager
Golden Arches Development Corporation
08.2013 - 03.2019
Bachelor of Science - Hotel And Restaurant Management
University of Rizal System