Kasey Hern
Cathedral City
Summary
Detail-oriented and customer-focused professional with a strong background in insurance verification, patient registration, and healthcare administration. Proven expertise in verifying insurance coverage, obtaining authorizations, and ensuring compliance with HIPAA regulations. Adept at handling high call volumes, scheduling appointments, and maintaining accurate records. Exceptional communication and problem-solving skills, with a commitment to providing excellent service in a fast-paced healthcare environment.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
LifeStance Health
08.2023 - Current
- Verify insurance coverage, benefits, and obtain prior authorizations for behavioral health services.
- Assist patients with registration, scheduling consultations, and navigating healthcare services.
- Handle patient inquiries via phone and email, ensuring prompt and professional responses.
- Maintain accurate and up-to-date client records in the electronic health system.
Call Center Representative
Eisenhower Health
09.2022 - 08.2023
- Managed high call volume for patient inquiries, appointment scheduling, and insurance verification.
- Verified patient insurance coverage, co-payments, and benefits prior to appointments.
- Provided detailed explanations regarding billing, authorizations, and coverage details.
- Assisted patients with registration and updated medical records.
Customer Service Representative
Lowe's
04.2018 - 07.2022
- Provided customer support regarding product availability, special orders, and warranties.
- Processed transactions, returns, and managed documentation for inventory control.
- Performed administrative tasks, including data entry and answering customer inquiries.
Education
Bachelor of Arts - Liberal Studies
Coastline Community College
Fountain Valley, CA05-2028
High School Diploma -
Palm Springs High School
Palm Springs, CA06-2015
Skills
Insurance Verification & Eligibility
HIPAA Compliance & Medical Terminology
Electronic Health Records (EHR)
Patient Registration & Data Entry
Call Center & High-Volume Call Handling
Appointment Scheduling & Coordination
Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Intake Coordinator
LifeStance Health
08.2023 - Current
Call Center Representative
Eisenhower Health
09.2022 - 08.2023
Customer Service Representative
Lowe's
04.2018 - 07.2022
Bachelor of Arts - Liberal Studies
Coastline Community College
High School Diploma -
Palm Springs High School
Similar Profiles
Jennifer HutchensJennifer Hutchens
Clinical Psychologist at LifeStance HealthClinical Psychologist at LifeStance Health
Shashank JhaShashank Jha
PMHNP at LifeStance HealthPMHNP at LifeStance Health
Emily Kyte, LCSWEmily Kyte, LCSW
Outpatient Therapist at LifeStance HealthOutpatient Therapist at LifeStance Health