KASEY BROOKS
Hamilton
Summary
Versatile and dedicated, I enhanced patient satisfaction and streamlined operations at THL Inc. by leveraging my expertise in medical office procedures and initiative-taking. Skilled in HIPAA compliance and office administration, I successfully managed patient data and improved clinic efficiency, fostering a positive and organized environment. I have great customer service skills that I would love to apply in a busy setting. Currently looking for a part-time job in a less stressful environment. I am very flexible with hours and last minute call-ins I am an empty nester.
Overview
2
2
years of professional experience
Work History
Medical Assistant/Receptionist
THL Inc.
02.2024 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Billing to Insurance companies
- Opening and closing the clinic
- Handled all cash (payments, bills, petty cash)
- Kept the clinic clean and organized
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
Front Desk Administrator
Activa Clinics
09.2023 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Taking payments, making invoices and tracking all monies.
- Supervised all clerical staff.
- Maintained a clean, well organized and very functional clinic.
Administrative Assistant
Aim Rehabilitation Centre
01.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Responsible for opening and closing the clinic
- Bill insurance companies and took payments from patients
- Kept the clinic clean, organized and did laundry
Education
Bachelors/DEC - Medical Admin, Executive Office Assistant
Toronto School of Business
Hamilton, ON06-1995
High School Diploma -
Sherwood Secondary Highschool
Hamilton, ON06-1989
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Patient check-in and check-out
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Microsoft office
- Fluent Medical Terminology
- Data Entry
- Money Handling
- Cleaning, Organizing and Laundry
Languages
English
Elementary
Timeline
Medical Assistant/Receptionist
THL Inc.
02.2024 - 10.2024
Front Desk Administrator
Activa Clinics
09.2023 - 12.2023
Administrative Assistant
Aim Rehabilitation Centre
01.2023 - 09.2023
Bachelors/DEC - Medical Admin, Executive Office Assistant
Toronto School of Business
High School Diploma -
Sherwood Secondary Highschool
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