Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KASANDRA WRIGHT-JENNINGS

Ottawa,Ontario

Summary

Professional broad industry experience includes customer service, retail management, bartending, food and hospitality, property management. Looking for challenging new opportunities.

Overview

13
13
years of professional experience

Work History

Leasing Consultant

Rhapsody Living
Ottawa, Ontario
05.2024 - Current
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Updated resident data into property management software system daily.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.

Server

Angelina's Restaurant
Ottawa, Ontario
04.2024 - 09.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Leasing Consultant

Osgoode Properties
Ottawa, Ontario
10.2023 - 05.2024
  • experienced in Yardi, Crm, Rentcafe, DashQ and Share Point.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Processed applications by conducting background checks and verifying references.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Participated in community events related to leasing activities or tenant relations.

Assistant Leasing Manager

Claridge Homes
Ottawa, ON
04.2022 - 08.2023
  • Completed administrated projects using various software programs, including Yardi, Rent Cafe, Excel and Gmail, property database management.
  • Received, checked and processed applications for new leases.
  • Provided potential tenants tours of properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Wrote and filed reports each day on current leasing activities.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Assisted in preparing and reviewing lease agreements for new tenants.
  • Monitored tenant accounts, collected rent payments, and processed late notices.
  • Responded promptly to inquiries from prospective tenants regarding availability of units or application processes.
  • Coordinated move-in and move-out activities with tenants and vendors.
  • Maintained accurate records of all leasing activities including tenant files and financial information.
  • Collaborated closely with the Property Manager to coordinate maintenance requests and resolve tenant disputes.

Head Bartender

Giovanni’s Restaurant
Ottawa, ON
08.2020 - 08.2023
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Front Desk Receptionist

Sandman Signature Airport Hotel
Ottawa, ON
03.2020 - 03.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Head Server

Julucas Bistro Cafe
Ottawa, ON
04.2018 - 06.2020
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Trained new servers on menu items and restaurant standards.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Provided exceptional service to high volume of daily customers.

Hostess

Moxies Bar and Grill Restaurant
Ottawa, ON
09.2017 - 03.2018
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Manager

ALDO SHOES
Ottawa, ON
06.2011 - 04.2015
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Utilized selling behaviors to identify and solve customer needs.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Organized sales floor to keep products and displays presentable and in sellable condition.

Education

High School Diploma -

Notre Dame Catholic High School
Ottawa, ON
07.2015

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Listening Skills
  • Attention to Detail
  • Customer Service-Oriented
  • Verbal and Written Communication
  • Prioritization and Time Management

References

References available upon request

Timeline

Leasing Consultant

Rhapsody Living
05.2024 - Current

Server

Angelina's Restaurant
04.2024 - 09.2024

Leasing Consultant

Osgoode Properties
10.2023 - 05.2024

Assistant Leasing Manager

Claridge Homes
04.2022 - 08.2023

Head Bartender

Giovanni’s Restaurant
08.2020 - 08.2023

Front Desk Receptionist

Sandman Signature Airport Hotel
03.2020 - 03.2022

Head Server

Julucas Bistro Cafe
04.2018 - 06.2020

Hostess

Moxies Bar and Grill Restaurant
09.2017 - 03.2018

Manager

ALDO SHOES
06.2011 - 04.2015

High School Diploma -

Notre Dame Catholic High School

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KASANDRA WRIGHT-JENNINGS