Kasandra O'Dell
Oakland,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security guard position. Ready to help team achieve company goals. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounts Receivable and Cash Management
Ross Stores
12.2023 - Current
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Complied with established internal controls and policies.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Developed and maintained positive relationships with clients to maximize collections.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
City Letter Carrier
Post Office
01.2020 - 11.2021
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered packages and mail to business and people in local area.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Handled mail and packages with care to prevent damage during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Distributed mail on foot to residences and businesses, delivering to approximately 200 customers per shift.
Building Engineer
ABM
01.2016 - 10.2018
- Currently working as a Utility Building Engineer in a multi-tenant 12 story office building
- Duties include completing daily rounds, work orders and regular monthly preventive maintenance in a timely manner
- Assist Fire Life Safety System, Fire Pump and Emergency Generator vendors with Monthly/Annual testing and maintenance
- Take system off line with monitoring company as needed
- Assist in fire drills and Fire Marshal annual building inspections
- Complete daily rounds including steam system, pump pressures and all utility readings
- Lighting and lamp replacement
- Identify circuits and replaced under sink water heaters
- Troubleshoot causes of breaker trips
- Maintenance and repair of all plumbing and drains including flush valve replacement
- Work with SF health dept
- Fire Dept
- And Insurance company Inspectors
- Maintain records and parts inventory
- Keep daily logs.
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Executed tasks within time and budget constraints.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Maintained computerized or manual equipment logs to detail preventive work.
Building Engineer
ABM
01.2016 - 02.2017
- Worked as a Building Engineer in a renovated residential Hotel
- Duties include completing daily rounds, work orders and regular monthly preventive maintenance
- Perform mechanical maintenance and service
- Operate small steam boiler: boiler water bleed off, air vent and radiator replacement
- Lighting and lamp replacement
- Complete major sheetrock, tile, painting and renovation projects
- Troubleshoot causes of breaker trips
- Maintenance and repair of all plumbing and drains
- Work with SF health dept
- Fire Dept
- And Insurance company Inspectors
- Building is equipped with a modern supervised fire detection system: operate and work with testing vendors, maintenance contractors
- Maintain records and completed work orders.
Plumbing and Paint Specialist
The Home Depot
01.2015 - 01.2016
- Plumbing Specialist for customer assistance with HVAC and plumbing projects
- Work with the public on a daily basis.
- Alerted customers of department promotions and sales to increase overall departmental sales 8%.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Conveyer and Material Handling System Installer
DMW&H Systems, Inc.
01.2012 - 01.2014
- Installed as member of a team, Large scale turnkey material handling infrastructure and systems
- Used all types of mechanical construction and installation tools
- Learned construction and building safety policies
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Performed cycle counts and inventory control to accurately track product levels.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Field Team Member
Command Center Temp. Service
01.2009 - 01.2012
- Various Disaster Recovery Services and construction Jobs
- Assigned all types of construction work including general apprentice work and HAZMAT
- Typically post fire and flooding clean up and disposal.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Monitored and verified all merchandise was properly priced and labeled.
- Gathered, organized and input information into digital database.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
Security Officer
Monument Security-American Protective Serv.
01.2005 - 02.2010
- Armed security officer at various construction sites and buildings.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
H.V.A.C. Repair/Installation Technician
Curtis Lawson Services H.V.A.C.
01.2003 - 01.2009
- Worked all trades related to HVAC installation and repair
- Electrical, duct work and piping
- Heating and cooling system installations both residential and commercial.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Installed and configured new equipment and systems according to company standards.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
Education
High School Diploma -
Castlemont High School
Oakland, CA06.1996
Skills
- Customer Service
- Payment Processing
- Transaction Monitoring
- Problem Solving
- Cash Handling
- Financial Reporting
- Proactive and Focused
- Excellent Communication
- Attention to Detail
- Troubleshooting
Hobbies and Interests
History, Camping, Physical Fitness, Traveling, Professional Development
Certification
Guard card.
Firearm safety certificate.
Timeline
Accounts Receivable and Cash Management
Ross Stores
12.2023 - Current
City Letter Carrier
Post Office
01.2020 - 11.2021
Building Engineer
ABM
01.2016 - 10.2018
Building Engineer
ABM
01.2016 - 02.2017
Plumbing and Paint Specialist
The Home Depot
01.2015 - 01.2016
Conveyer and Material Handling System Installer
DMW&H Systems, Inc.
01.2012 - 01.2014
Field Team Member
Command Center Temp. Service
01.2009 - 01.2012
Security Officer
Monument Security-American Protective Serv.
01.2005 - 02.2010
H.V.A.C. Repair/Installation Technician
Curtis Lawson Services H.V.A.C.
01.2003 - 01.2009
High School Diploma -
Castlemont High School
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