KASANDRA LOURENCO
Mississauga,Canada
Summary
Obtain a full-time position to add value and utilize my abilities and skills while helping the company meet its objectives as I am interested in developing new skills through this opportunity to complement my studies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Scaddabush
Mississauga, Ontario
06.2024 - Current
- Greeted tables and took orders from guests accurately and in a timely manner
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
Assistant Event Coordinator
Planet Bowl
Toronto, Canada
10.2021 - Current
- Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives
- Organized events and communicated through email with regards to cost, day, time, and furthermore information when planning the event
- Assisted the event coordinator in confirming events and birthday parties every week, and creating a timetable for staff to workshop specific lanes for events and birthday parties.
Restaurant Hostess
Earls Kitchen + Bar
Toronto, Canada
07.2023 - 05.2024
- Attended regular staff meetings to stay informed about menu changes, promotions, and other updates related to restaurant operations
- Greeted customers warmly upon arrival and escorted them to their tables
- Answered phone calls professionally and assisted callers with reservations or inquiries about restaurant's services and offerings
- Promoted positive team morale by fostering supportive relationships with coworkers and displaying enthusiasm for work tasks
Front Counter Staff Member
Planet Bowl
Toronto, Canada
10.2021 - 12.2023
- Maintained cleanliness of counter area throughout day
- Worked with cash register for handling transactions accurately
- Collaborated with team members to ensure smooth workflow during busy periods
- Greeted customers and provided excellent customer service
- Handled customer complaints, resolving issues quickly and efficiently
Party Host + Trainer
Planet Bowl
Toronto, Canada
10.2021 - 12.2023
- Set up event spaces according to guest specifications and preferences
- Ensured timely breakdown of equipment and clean up after events concluded
- Maintained cleanliness of event space throughout duration of party
- Greeted guests upon arrival and ensured warm, welcoming atmosphere
Education
Bachelor of Social Work (BSW) - Social Work
McMaster University
Hamilton04.2027
High School - Honor Roll, Specialist High School Major - Arts and Culture
Philip Pocock Secondary School
Missisauga06.2023
Skills
- Leadership
- Detail-Oriented
- Customer Service
- Adaptability
- Conflict Resolution
- Organization
Certification
- Smart Serve
- Standard First Aid/ CPR Training
Volunteer Experience
- Summer Camp Assistant Counselor, City of Mississauga, Mississauga, Ontario, 07/22, 08/22
- Counselor In Training (CIT), Salvation Army Day Camp, Mississauga, Ontario, 07/19, 08/19
References
- Kelly Azevedo, Supervisor/Event Coordinator, Planet Bowl, (647)-242-3317
Timeline
Server
Scaddabush
06.2024 - Current
Restaurant Hostess
Earls Kitchen + Bar
07.2023 - 05.2024
Assistant Event Coordinator
Planet Bowl
10.2021 - Current
Front Counter Staff Member
Planet Bowl
10.2021 - 12.2023
Party Host + Trainer
Planet Bowl
10.2021 - 12.2023
Bachelor of Social Work (BSW) - Social Work
McMaster University
High School - Honor Roll, Specialist High School Major - Arts and Culture
Philip Pocock Secondary School