Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
E Portfolio
Affiliations
Languages
References
Timeline
Generic

Kasandra Alvarez

Cerritos

Summary

Dynamic Admissions Representative at Hoag Hospital with a proven track record in patient care and HIPAA compliance. Adept at enhancing departmental efficiency through innovative solutions and strong inter-department communication. Skilled in Epic Software and dedicated to fostering relationships, ensuring exceptional service, and driving continuous improvement in healthcare environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admissions Representative

Hoag Hospital
Newport Beach
09.2023 - Current
  • Assist inpatients in obtaining their radiology images and reports.
  • Share mutual patients' information safely with other providers if needed while being compliant with HIPAA.
  • Communicate with radiologists about patient requests and errors.
  • Assist both inpatients and outpatients in checking in for their procedures, such as IR, Gamma Knife, biopsies, and more.
  • Provide excellent patient care by assisting with their needs and requests.
  • Improve the department by creating alternate ways to get our job done efficiently.
  • Communicate with technologists from all departments in Radiology on the patients procedures to make sure they are scheduled correctly.

Server/ Bartender

Nova Kitchen and Bar
Garden Grove
09.2021 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Informed customers of daily specials and signature menu items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained records of transactions made during shift as required by law or company policy.

Intern

Long Beach
06.2018 - Current
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed key performance indicators to identify effective strategies.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Worked closely with human resources to support employee management and organizational planning.

Hostess / Food Runner / Takeout / Server / Bartender/lead

Bjs Restaurant & Brewhouse
Cerritos
03.2018 - Current
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Directed patrons to lounges and waiting areas.
  • Took beverage orders and served drinks during peak meal times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained a clean and organized dining area.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

Master of Health Administration -

West Coast University
01.2024

Bachelor’s degree - Health Science

California State University Long Beach
01.2022

Skills

  • Epic Software
  • Sectra Software
  • Nuance Powershare Software
  • Excel
  • Outlook
  • Microsoft Office
  • Task prioritization
  • Continuous improvement
  • Quick-learning
  • PowerPoint
  • Seasoned problem solver
  • Problem sensitivity
  • Willingness to learn
  • Ability to build relationships
  • Patient care
  • HIPAA compliance
  • Customer service
  • Document management
  • Team collaboration
  • Inter-department communication
  • Employee training
  • Quality control
  • Higher education
  • Cross-cultural communication
  • Leadership qualities
  • Ethics and integrity
  • Multitasking Abilities
  • Stress management
  • Phone and email etiquette

Websites

Certification

  • Entrepreneurship: Finding and Testing Your Business Idea
  • Project Management Foundations: Integration and Risk
  • Marketing Foundations

Personal Information

Date of Birth: 06/27/99

E Portfolio

https://kcalvarez75.wixsite.com/mysite-1

Affiliations

  • Hiking
  • Thrifting
  • Try new coffee shops
  • Collet cameras/ photography
  • Reading
  • Sports (Dodger games)

Languages

Spanish
Professional

References

References available upon request.

Timeline

Admissions Representative

Hoag Hospital
09.2023 - Current

Server/ Bartender

Nova Kitchen and Bar
09.2021 - Current

Intern

06.2018 - Current

Hostess / Food Runner / Takeout / Server / Bartender/lead

Bjs Restaurant & Brewhouse
03.2018 - Current

Master of Health Administration -

West Coast University

Bachelor’s degree - Health Science

California State University Long Beach

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Kasandra Alvarez