Kasaia Martinez
Huntsville
Summary
Dynamic customer service professional with a proven track record at Shoppers Drug Mart, excelling in customer assistance and conflict resolution. Known for reliability and strong communication skills, I effectively managed high-stress situations while maintaining a clean and welcoming environment, contributing to overall store success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Shoppers Drug Mart
02.2023 - 01.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Customer Service Representative
Nutty Chocolatier
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Huntsville High School
Huntsville, ONRosseau Lake College
Huntsville, ON01-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Communication skills
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Cashier
Shoppers Drug Mart
02.2023 - 01.2024
Customer Service Representative
Nutty Chocolatier
05.2022 - 09.2022
Huntsville High School
Rosseau Lake College
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