Karyssa Harrold
Ukiah
Summary
Dynamic and results-driven professional with extensive experience at Walmart and Harbor Freight Tools USA. Proficient in point-of-sale systems and customer service, I excel in enhancing customer satisfaction and training staff to optimize sales processes. Recognized for maintaining high standards in merchandise display and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Cashier
Friedman's Home Improvement
Ukiah
05.2024 - 08.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Oversaw till operations on POS system.
- Engaged in daily opening and closing operations.
- Maintained cleanliness of aisles as needed.
- Welcomed patrons and managed interactions efficiently.
Senior Sales Associate
Harbor Freight Tools USA
Ukiah
07.2021 - 11.2023
- Maintained attractive merchandise displays to maximize purchases.
- Reduced process lags by training employees on best practices and protocols.
- Produced sales documents, finalized deals and filed records.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and bathroom area.
Cashier
Walmart
Ukiah
10.2020 - 06.2021
- Established rapport with employees, fostering a positive work environment.
- Processed transactions including issuing receipts, refunds and credits.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Ensured compliance with legal age restrictions for alcohol and tobacco sales.
- Oversaw sanitation processes to maintain clean aisles and register area.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers with loading and unloading their purchases.
- Monitored parking lot for security issues related to carts and reported concerns to management.
Education
High School Diploma -
South Valley High School
Ukiah, CA06-2021
Skills
- Point-of-sale systems
- Transaction processing
- Customer service
- Cash handling
- Merchandise display
- Sales reporting
- Inventory management
- Time management
- Sales floor monitoring
- Professionalism and courtesy
- Item scanning
- Employee training
Timeline
Cashier
Friedman's Home Improvement
05.2024 - 08.2024
Senior Sales Associate
Harbor Freight Tools USA
07.2021 - 11.2023
Cashier
Walmart
10.2020 - 06.2021
High School Diploma -
South Valley High School
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