KARYN MURPHY

• Manage multiple priorities as daily liaison to seven partner laboratories, ensuring timely communication and efficient resolution of operational issues.
• Streamlined technical operations processes to enhance overall efficiency and reduce operational delays.
• Provide exceptional support and clear guidance to healthcare practitioners and patients during complex lab test ordering processes.
• Apply critical thinking and emotional intelligence to troubleshoot and resolve escalated client issues effectively.

• Enhanced client satisfaction through effective management of client accounts and prompt issue resolution.
• Provided comprehensive product training sessions, empowering clients to utilize products effectively and confidently.
• Addressed complex client inquiries with tailored solutions, fostering strong relationships and loyalty.
• Streamlined logistics operations by implementing precise tracking methods, ensuring timely and accurate deliveries.
• Focused on continuous process improvement initiatives, enhancing overall efficiency and service quality.
• Collaborated with cross-functional teams to align client needs with product offerings and services.
• Maintained meticulous records of client interactions, contributing to improved service strategies and outcomes.
• Conducted regular feedback sessions with clients to identify areas for service enhancement and innovation.

Supported students needing special accommodations by conducting thorough testing and observation.

Collaborated with Department Director to implement effective research methods for student support.

Recruited and trained up to 34 student tutors each semester to enhance academic support services.

Supervised and coached student tutors, ensuring effective delivery of tutoring sessions and services.

Managed payroll processing for student tutors, ensuring accurate and timely payments each semester.

Served as Senior Exam Proctor, overseeing test administration and maintaining academic integrity standards.

Developed intervention strategies focused on improving student retention through targeted advising and orientation.

Created and implemented a digital scheduling system to optimize tutor availability and efficiency.

• Ensured timely medical care by coordinating urgent evacuation logistics for expatriates.
• Maintained composure and accuracy through efficient medical communication and record-keeping.
• Enhanced communication clarity by collaborating with medical professionals during critical situations.

• Enhanced customer satisfaction by managing and training an 11-member service team.
• Elevated service quality through strategic management and effective team communication.
• Collaborated with senior management to optimize service delivery and operational efficiency.
• Resolved escalated client issues promptly, improving overall team performance and client relations.
• Implemented training programs that boosted team skills and customer service outcomes.