Karvanjeet
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
5
5
Certification
Work History
Concierge
GardaWorld Security
03.2023 - Current
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies.
Security Guard
Defender Security Group
11.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Intern
Angus Consulting Management Limited
04.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Advanced Diploma - Electromechanical Engineering Technology
Seneca College of Applied Arts And Technology
North York, ON12.2023
Skills
- Company Guidelines
- Instructing
- Access Control Systems
- Microsoft Outlook
- Directing Callers
- Service-Orientation
Certification
- AWS Cloud practicer certification
- AWS Solutions Architect certification
- Siemens Advance PlC programming Certification
- Standard CPR and first aid certification
- Whims certification
- Ontario security guard licence
Timeline
Concierge
GardaWorld Security
03.2023 - Current
Intern
Angus Consulting Management Limited
04.2022 - 08.2022
Security Guard
Defender Security Group
11.2021 - 02.2023
Advanced Diploma - Electromechanical Engineering Technology
Seneca College of Applied Arts And Technology
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