Karuna Jakhar
Delta,Canada
Summary
Professional with 6+ years of experience in client relationship management, operations support, and customer service. Skilled in applying risk-awareness, regulatory understanding, and data-driven insights to improve workflow efficiency and strengthen client outcomes. Known for a detail-oriented approach, strong communication skills, and advanced Microsoft Office proficiency to streamline processes and support operations effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Finance & Operations Coordinator
Frontline Integrated Security
07.2025 - 10.2025
- Streamlined financial reporting processes, enhancing data accuracy and providing timely insights for strategic decision-making.
- Monitored expenses, organized invoices, and provided budgeting assistance to improve financial accuracy.
- Coordinated daily operations, vendor communication, and client service activities to strengthen workflow.
- Prepared payroll inputs and maintained compliant, accurate financial records.
Operations Officer
BLS International Services Ltd.
09.2024 - 06.2025
- Handled 50+ client calls daily, ensuring prompt and accurate responses with 98% accuracy.
- Identified gaps or errors in submissions and recommended tailored solutions, improving approval rates by 15% and strengthening client relationships.
- Utilized Microsoft Office (Excel, Word, Outlook, PowerPoint) to manage client records, prepare reports, and streamline operational processes, ensuring accuracy and efficiency in daily operations.
Store Sales Representative
The Home Depot
04.2023 - 04.2024
- Assisted 60+ customers daily, boosting satisfaction and loyalty with tailored service.
- Collaborated across departments to optimize inventory, reducing discrepancies and enhancing efficiency.
- Implemented effective merchandising strategies, leading to a noticeable increase in product visibility and sales.
- Elevated customer satisfaction by providing personalized service, resulting in repeat business and positive feedback from over 60 customers daily.
- Streamlined checkout processes, reducing wait times significantly and improving customer flow during peak hours.
Shift Manager
Wendys
07.2019 - 12.2023
- Directed daily operations, achieving reduced downtime and enhanced efficiency in service delivery.
- Analyzed customer feedback to identify service gaps, implementing targeted training programs that significantly boosted customer satisfaction ratings.
- Implemented a customer feedback system to gather insights, driving targeted improvements that elevated service standards.
- Fostered a supportive team environment, encouraging collaboration and innovation among staff to enhance overall performance.
Education
Associate of Arts & Sciences - Psychology, Business Administration
College Of The Rockies
Cranbrook, BC, Canada04.2021
Skills
- Strong client communication & relationship building
- Financial data entry and reconciliations
- Microsoft Excel/ Office/ Quickbooks
- High accuracy with documentation & compliance
- Expense tracking and Budget Support
- Calm under pressure, fast learner, problem-solver
Certification
- Canadian Securities Course CSC (in progress)
- LLQP (In progress)
- Fundamentals of Insurance (Completed)
Timeline
Finance & Operations Coordinator
Frontline Integrated Security
07.2025 - 10.2025
Operations Officer
BLS International Services Ltd.
09.2024 - 06.2025
Store Sales Representative
The Home Depot
04.2023 - 04.2024
Shift Manager
Wendys
07.2019 - 12.2023
Associate of Arts & Sciences - Psychology, Business Administration
College Of The Rockies