Kariann Dela Cruz

• Provides consultation service of all HR facets,
• Prepares HR process and documentation
• Provides coaching/counseling to employees
• Performance Management
• Conducts trainings and Facilitate Team buildings and Strategic Planning

• End – End Recruitment for NBA Asia (Philippines, India and Hong Kong)

• Handle bookings – calls, emails and chat
• Monitoring client reviews (Yelp and Google)
• Prepared payroll and product inventory reports
• Prepared Salon Policies (hand book)
• Other administrative tasks

• Advising management on the administration of human resources policies and procedures
• Serving as internal consultants by analyzing a company's current HR programs and recommending solutions
• Developing, revising, and implementing HR policies and procedures
• Ensuring HR programs and services are in compliance with established policies and procedures and Department of Labor and Employment

• Handle Outbound and Inbound calls for Federal Benefit Plan Consultant and ACA (Affordable Care Act)
• Invite Federal employees to attend virtual benefit workshop - Appointment Setter

• Manage the day-to-day operations of Human Resource department
• Ensures a positive employee experience is maintained at all times
• Design and execute employee and office culture programs that will attract and retain the brightest professionals in the industry
• Responsible for Recruitment (end to end process) and Retention
• Handle Learning programs (BOA accreditation)
• Facilitates Coach the Coach Training
• Supervise the accurate and timely administration of company benefits
• Supervise employee timekeeping
• Recommends system flow for proper records management
• Plan and conduct company's events and programs
• Monitors employee's performance management and coordinates with all service leaders.
• Handles employee yearly merit increase and bonus
• Handles employee relations
• Facilitates admin hearing
• Conduct coaching and counseling
• Full

• Manage the day-to-day operations of HR and Office Administration to ensure delivery of an effective and comprehensive people and office management program
• Ensures a positive employee experience is maintained at all times
• Design and execute employee and office culture programs that will attract and retain the brightest professionals in the industry
• Responsible for Recruitment and Retention
• Supervise the accurate and timely administration of company benefits
• Review and update of policies and procedures, orientation materials
• Recommends system flow for proper records management
• Plan and conduct company events and programs
• Monitors performance appraisal schedules and performance management.

• Manage the day-to-day operations of HR and Office Administration to ensure delivery of an effective and comprehensive people and office management program
• Ensures a positive employee experience is maintained at all times
• Design and execute employee and office culture programs that will attract and retain the brightest professionals in the industry
• Responsible for Recruitment and Retention
• Supervise the accurate and timely administration of company benefits
• Review and update of policies and procedures, orientation materials
• Recommends system flow for proper records management
• Plan and conduct company events and programs
• Monitors performance appraisal schedules and performance management,.

• Directs the recruitment activities
• Provides professional support and advices on recruitment to line and departmental managers, and advise managers on best practice recruitment and selection
• Supervise the accurate and timely administration of company benefits
• Ensures compliance with all governments and client requirements with regard to personnel
• Attends to employee concerns especially on sensitive matters
• Participates in the planning and conduct company events and programs
• Monitors performance appraisal schedules, releases and retrieves accomplished and signed forms
• Assists in the review and update of policies and procedures, orientation materials
• Recommends system flow for proper records management.

• Acts as POC of all HR related policies and initiatives to address employee inquiries
• Responsibilities:
• Facilitates SKIP sessions with all Team Leaders and Agents of different accounts
• Prepares reports regarding employee relations/ concerns and issues
• Facilitates administrative hearing
• Prepares attrition report /analysis
• Facilitates Exit interviews and Clearance Process

• Facilitates resolution of people related issues and concerns
• It emphasize on Employee Relations, Engagement, Performance Management, and partnering with Operations
• Ensure adherence and implementation of HR
• Responsibilities:
• Facilitates Pre-Hire Orientation and New Hire Orientation
• In charge of facilitation of employees engagement and HR activities
• Conducts Focus Group Discussion (9 teams/quarter)
• Responsible in processing anniversary and regularization increment
• Prepares Philhealth contribution certificate and COE request for Rank and File
• Prepares and a lot monthly “CHEERS” points for the associates
• Conducts Home Visit with the medical team
• Extend Retention effort for No call – No Show/resigning employees
• Help Operations in hitting “Zero Attrition”
• Prepares RTWO/NOD/Minutes of the Admin Hearing
• Co-facilitate Administrative Hearing with the Ombudsman
• Facilitates Exit Interview and Clearance Process
• Clientlogic /

• Overseeing HR processes and ensuring that all site practices are aligned with the Company's Global Operating Systems
• Responsibilities
• In charge of facilitation of site-wide HR activities
• (Fishy Friday, OJV Idol, Customer Service Week, Sales Blitz, Product sampling, Associate Satisfaction Survey etc…)
• Responsible for assisting the Site HR Manager
• Handles Leadership Assessment process for the Site (Coach, Learning Specialist, Learning and Operations Manager Track Training)
• Responsible for reviewing the Performance Assessment Appraisal Form of all Rank and File and Supervisory level of OJV Site
• Facilitates New Hire Orientation (Code of Conduct and Compensation and Benefits)
• Extensive contacts and relationships with vendors and marketing specialist for products sampling and sales blitz
• Assists the Compensation and Benefits Coordinator (Handles queries of employees with regards to Company and Government benefits, appraisal computations)
• Assists Labor Relation Officer (Prepares Return to Work Order, co-facilitate Admin Hearing, does counseling)
• Floor Walk and interact with the Associates and Coaches to hear their concerns and suggestions to service them better
• Conducts Focus Group Discussion
• Responsible for Exit interview and Clearance process
• Team Lead for 2008 Sitel Christmas Party Committee
• Assist Recruitment team in facilitating initial interview for OJV site applicants

• Oversee Leadership Assessment process for Manila Sites
• Supervised the OD Coordinator
• Coordinates with Coaches, Learning Managers and Ops Managers with regards to the candidates Leadership Assessment schedules (Online assessment, Behavioral interview and Feedback session)
• Conducts Behavioral Interviews and Feedback session for Coach and Learning Specialist Track Trainee
• Handled project regarding alignment of the promotion process of different accounts and Line of Business of Manila Sites
• Recruitment
• Responsible in making sure that there are enough lead generating activities to support hiring requirements, tracking monitoring and sustaining productivity of the sourcing channel assigned to him/her
• Responsibilities included:
• Responsible for sourcing and call outs for Associates and Supervisory level
• (Customer Support/Technical Support)
• Handles job fair
• Conducts Job preview (Vision, Passion, Purpose)
• Administer Online Exam
• Conducts Initial Interview (Phone screen process)
• Conducts Behavioral interview
• Conducts Background investigation
• Prepares job offer documents and employees contract
• Recruitment Executive Hiring
• Functions as point of contact for management and support
• Coordinates with different departments to ensure support manpower needs are met in time
• Endorse coordinators and up applicants for end to end recruitment
• Coordinates and aligns with hiring managers in terms of identifying and accomplishing manpower
• Handles end to end recruitment process for Corporate positions (Job Posting, Sourcing, Call outs, initial interview, job offer, completion of requirements
• Conducts Background Investigation
• Handles Referral Program

· Customer Support/Technical Support)

· Handles job fair

· Conducts Job preview (Vision, Passion, Purpose)

· Administer Online Exam.

· Conducts Initial Interview (Phone screen process)

· Conducts Behavioral interview

· Conducts Background investigation

· Prepares job offer documents and employees contract.

Recruitment Executive Hiring

• Functions as point of contact for management and support.
• Coordinates with different departments to ensure support manpower needs are met in time.
• Endorse coordinators and up applicants for end to end recruitment.
• Coordinates and aligns with hiring managers in terms of identifying and accomplishing manpower.
• Handles end to end recruitment process for Corporate positions (Job Posting, Sourcing, Call outs, initial interview, job offer, completion of requirements
• Conducts Background Investigation.
• Handles Referral Program

• Handles administrative work such preparation of contracts and Brochures
• Setting up appointment meetings with the client's EA for all Banking and Finance Team
• Assist with the events and IBM product launching in the Phils.