Karu Rathan
Courtice,Canada
Summary
Compassionate and motivated graduate with a background in advocacy, behaviour management, and case management. Skilled in supporting vulnerable population and promoting social justice. Seeking an opportunity to apply my strong communication skills, analytical thinking, and problem-solving abilities. Committed to creating a positive impact by fostering inclusivity and supporting individuals in achieving their goal.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Call It Spring
10.2022 - Current
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations-maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Supported recruiting, training, and professional development efforts
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Upheld brand image by maintaining branch cleanliness, approachability and service
- Delegated tasks to appropriate staff members for optimum productivity
- Worked closely with manager to develop strategies for improving sales and customer satisfaction
- Resolved customer complaints or issues in a timely manner
- Assisted with hiring, training, and evaluating new staff members
Supervisor
Tim Hortons
10.2017 - 12.2023
- Fulfilled customer order including hot and cold drinks, seasonal offerings, and over30 food items
- Provided friendly customer service all while remaining calm during periods of high volume
- Swiftly and successfully resolved conflict resulting in100% customer satisfaction
- Memorized over50 menu items and created custom drinks for70 to200 customers a shift
- Meticulously managed the cash flow
- Served breakfast and dinner to100-300 customers per shift, at a national chain restaurant
- Greeted new and returning customer and developed relationships resulting in customer loyalty
- Maintained and enforced strict and up-to-date cleanliness and social distancing regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction
Lead Medical Office Assistant
Dr. Elias
01.2022 - 01.2023
- Welcome patients upon arrival, determine their needs, and guide them to the correct clinic areas for their appointments or services
- Adhere to rigorous infection control protocols to ensure a safe and sanitary clinic environment for both patients and staff
- Handle incoming phone calls, triage inquiries, and schedule patient appointments with doctors or other healthcare professionals
- Manage secure patient email correspondence
- Maintain patient information using the Oscar Electronic Medical Record system, ensuring accurate and secure data management
- Address patient-related questions and concerns, providing accurate information or directing them to appropriate resources
- Organize and support clinic operations by coordinating physician schedules, performing clerical tasks, and processing patient referrals
- Ensure exam rooms are properly equipped and maintained, including restocking medical supplies and ensuring cleanliness
- Assist healthcare providers with minor procedures, including setup, cleanup, and patient preparation for services like PAP smears, suturing, and ear syringing
- Maintain a clean and tidy clinic environment, covering all areas such as the waiting room, exam rooms, offices, kitchens, and restrooms
- Manage vaccine inventory, monitor vaccination fridge temperatures, and oversee the cold-chain process to ensure compliance with health regulations
Education
Bachelor of Social Science and Humanities -
Ontario Tech University
Oshawa, ON01.2024
Medical Office Assistant Diploma - undefined
Trillium College
Oshawa, ON01.2021
Protection, Security & Investigation - undefined
Durham College
Oshawa, ON01.2020
Skills
- Critical Thinking/ Problem-Solving
- Rapport Building
- Time Management/ Multi-tasking skills
- Community Outreach
- Group Facilitation
- Trauma-Informed care
- Active Listing
- Crisis Intervention
- Attention to Detail
- Strong Interpersonal Skills
Certification
- First Aid and CPR – Level C |2020 | Life Saver101, Oshawa, ON
- Chain of Transmission & Risk Control |2020
- Occupational Health and Safety |2020
- The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act |2020
- Worker Health and Safety Awareness in4 Steps
Awards
Graduated with an Honours Diploma, Ontario Scholar, World Religion Aware, Hairstyling and Aesthetic Award
Timeline
Assistant Manager
Call It Spring
10.2022 - Current
Lead Medical Office Assistant
Dr. Elias
01.2022 - 01.2023
Supervisor
Tim Hortons
10.2017 - 12.2023
Medical Office Assistant Diploma - undefined
Trillium College
Protection, Security & Investigation - undefined
Durham College
Bachelor of Social Science and Humanities -
Ontario Tech University
Similar Profiles
Selena BeilahahSelena Beilahah
SALES ASSOCIATE at CALL IT SPRINGSALES ASSOCIATE at CALL IT SPRING
Sarina AryalSarina Aryal
Sales Associate at Call It SpringSales Associate at Call It Spring
Wuraoluwa OlatundeWuraoluwa Olatunde
Sales Associate at CALL IT SPRINGSales Associate at CALL IT SPRING